Level I eVA Business Support Analyst - P0196

Are you an excellent communicator familiar with contracts or billing/collections?

Do you have experience performing impeccable customer service via phone and email?

Come join DGS as Level I eVA Business Support Analyst!

Title: Level I eVA Business Support Analyst - P0196

State Role Title: Program Admin Specialist I

Hiring Range: $45,500 - $56,000

Pay Band: 4

Agency: Department of General Services (DGS)

Location: Richmond, VA 

Agency Website: www.dgs.virginia.gov 

Recruitment Type: General Public – G

The DGS Division of Purchasing & Supplies (DPS) is hiring for a Level I eVA Business Support Analyst to provide excellent, effective, and accurate customer service to our eVA customers. DPS facilitates and ensures that every public body in the Commonwealth is able to purchase the highest quality materials, equipment, supplies, printing, and non-professional services at a reasonable cost and ensures that all procurement procedures are made in conformity with the Code of Virginia.

As part of the eVA Billing & Collections team, the Level I eVA Business Support Analyst will support DPS by performing impeccable customer service via phone, email, and physical mail to support the eVA Billing & Collections Manager in the timely invoicing and collection of eVA Fees from agencies and vendors.

Job duties include, but are not limited to: 

• Applying basic procurement knowledge set forth in the eVA Vendor Registration Agreement and in the Agency Procurement & Surplus Property Manual (APSPM) in order to review, research, and provide timely resolutions to customer care issues related to eVA fees, eVA invoices, and eVA customer billing accounts.
• Reviewing, addressing, and deleting voicemails for the eVA Billing & Collections phone line.
• Documenting and updating Issuetrak tickets with all email and verbal correspondence between vendors and agencies for audit and historical reference.
• Updating documentation within customer accounts in eVA Billing for any fee disputes, DSO claims, delinquent accounts, or policy interpretation issues.
• Managing returned and miscellaneous mail and assisting the eVA Billing & Collections Manager with updating Collection Module information.
• Assisting the eVA Billing & Collections Manager with monthly mailing of invoices and yearly DSO tax refiling schedule permitting.

This position is located in Richmond, Virginia and eligible for a hybrid telework schedule (telework up to 2 days/week) after the completion of a Telework Agreement.

We’ve got great benefits! 

DGS offers excellent health benefits at affordable pricing, pre-tax spending accounts, paid life insurance, paid Short- and Long-Term Disability benefits, paid holidays, vacation, and other leave benefits, wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching. Additionally, supplemental bus passes, ride share, or parking are available and DGS is a qualifying employer for the Public Service Loan Forgiveness Program.  

Minimum Requirements

• Customer service experience.
• Experience with administrative/office work, such as filing and data entry.
• Familiarity with contracts, terms, and conditions.
• Experience performing maintenance on customer accounts.
• Experience with office automation products, including word processors, spreadsheets, and email.
• Excellent verbal and written communication skills, including the ability to communicate and work effectively with fellow employees, all levels of management, government officials at all levels, and vendors.
• Ability to apply oral and written policies, procedures, and instructions.
• Ability prioritize and reprioritize work in a fast-paced environment.
• Demonstrated strong interpersonal skills.

Sponsorship will not be provided for this position now or in the future. Confirmation of eligibility to