Behavioral Interventionist Case Coordinator

CASE COORDINATOR

Job Category: Behavioral Interventionist (BI) Program

Job Status: Full-time

Reports to: BI Program Manager

Job Summary: The Case Coordinator provides supervision to frontline BI staff and case management to families served in the BI Program.

Responsibilities

Case Management

• Family satisfaction: ensure families are given proper support, advocacy, resources, communication

• Complete required assessments with families, adapting to the needs of the client and family

• Attend court appointments + other professional family-based meetings

• Matching BIs to homes, resolving issues, attend team meetings

• Review Incident Reports, follow-up with family, if needed

• Facilitate Referral Triage, Intake & Meet & Greets for each family

• Submit approved Recommendation & Approval Letters for services

• Create Behavioral Plan for each client

• Provide updated communication during the Admissions & Hiring processes

• Complete Quarterly Meetings & Bi-annual Assessments with each family

• Write/submit renewals

• Update SAM, electronic health record, & profiles

• End of Month Reports
• Case Closure & Aftercare Follow-up meetings,
  assessments, and documentation
• BI Quarterly Progress Report

Administrative Leadership & Supervision

• Employee satisfaction, build a strong sense of team

• Ensure BI staff are given proper support/advocacy

• Conduct interviews & participate in the on-boarding process of BIs

• Assist in BI monthly meetings

• Help conduct client/staff matchings
• Conduct supervisory evaluation of BIs, communicating  concerns with Program Manager
  
• Provide regular in-home observation shifts of BIs

• Track missed shifts & check shift notes

• Complete necessary corrective actions & terminations

• Update/track employee timecards in the payroll system
• Provide support to BIs during OHI Investigations
• Build relationship with other partner agencies & community stakeholders

• Maintain strong, open communication with BI Team

• Maintain CPR/First Aid certification

• Collaborate with branch offices for program fidelity

• Attend required
  trainings for professional development
  

Outcome Planning/PQI  

• Complete agency reports & statistics

• Track & report program outcomes & QA

• Maintain resource provider files compliance

• Complete Critical Incident Reports with Program Manager

• Complete Incident Report Reviews

Qualifications & Preferred Skills  

• MA/MS (or BA/BS +2 years working in non-profit social service agency) in social work, psychology, public administration, or related human services field

• Previous experience working with at-risk populations

• Familiarity with the child welfare system

• Resourcefulness in setting priorities, proposing new ways of creating efficiencies, guiding investment in people & systems

• Understanding of program development, implementation & evaluation

• Organizational & planning skills

• Commitment to principles of support & advocacy for foster & adoptive families

• Strong verbal & written communication skills   

• Leadership, team management, interperso