Discoverability Project Manager, Problem Integrity Operations, Recommendation and Searchability Team

The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.

Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

We are seeking an experienced self-starter with a passion for mitigating real world harm and protecting our community to join our Integrity Operations Team. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to drive prevention and detection solutions at scale. By working cross functionally, we identify and pursue areas for process and product improvement, enabling us to better protect our community at scale. And by focusing on decision quality, we ensure that we are held accountable for our actions. This role will work closely with partners across Engineering, Policy, and other Meta teams to drive operational projects in a fast paced and data driven environment.

The team's goal is to build and train a state-of-the-art Discoverability (Recommendation and Searchability) models and processes utilising innovative new technologies to drive new levels of performance and efficiency. We are seeing a highly motivated with prevent track record, project manager to lead large scale operational processes, projects, and programs, working cross functionally with a large technical and non-technical Cross Functional Partners (XFNs) and reviewer team to quickly iterate and improve outputs in a fast paced and data driven environment.Discoverability Project Manager, Problem Integrity Operations, Recommendation and Searchability Team Responsibilities

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to implement next-generation community experiences through process, policy, and product improvements
• Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment
• Experience of effectively communicating new concepts and ideas to a broad and varied range of partners and stakeholders, on a regular basis
• Experience of solving complex problems and embracing ambiguity to drive efficient and impactful solutions
• Experience of prioritizing your workload effectively, successfully managing time and stakeholders, to achieve goals
• Analyze data to identify user trends and malicious behavior and suggest recommendations to improve operations
• Analyze data to identify user behavior and experience suggest recommendations to improve the Discoverability products (Recommendation and Searchability.
• Use problem solving skills to resolve large and complex business problems
• Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
• Build effective, collaborative and resilient cross-functional partnerships to create better solutions for our community and users
• Develop a understanding of the integrity issues and how they affect our community
• Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
• This role may involve exposure to potential objectionable content including but not limited to hateful conduct, violence and incitement and bullying and harassment, graphic content and other potential objectionable material, i.e. graphic violence, exploitation, self-injury, animal abuse, and other content which may be considered offensive or disturbing.
• Leading large scale and scope project and programs

Minimum Qualifications

• Bachelor's degree
• 4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
• 2+ years of experience initiating and driving projects to completion with minimal guidance
• 2+ years of experience doing business process analysis
• Experience communicating results of technical analyses with non