FAN EXPO Events Operations Coordinator (Remote)

Company Description

Are you a certifiable nerd with a love of all things pop culture? Do you know the difference between the MCU and the DCEU? What is your opinion on the sub vs dub debate? If you can answer these questions, then Fan Expo HQ Content Team is looking for you! 

Ready to embark on a new and exciting adventure? Read on

Job Description

At FAN EXPO HQ, we’re a group of dedicated event professionals and dragon slayers, who come together to create a vastly growing portfolio of pop-culture events across North America (and slay dragons, of course).

As the largest producer of pop-culture events in North America, our significant event portfolio includes FAN EXPO Canada, Calgary Comic & Entertainment Expo, MEGACON Orlando, FAN EXPO Dallas, FAN EXPO Boston, FAN EXPO Denver, FAN EXPO San Francisco, FAN EXPO Philadelphia, FAN EXPO Chicago and more.

FAN EXPO HQ is a division of Informa, the world’s leading events company, and together we create opportunities for fans to explore and celebrate all things pop-culture, through operational excellence, fandom expertise, and out-of-this-world content.

Responsibilities:

• Plan and organize all logistical aspects of each event
• Deliver events on-time and on-budget and to seek to continuously improve event delivery and creativity
• Co-handle relationships and negotiate partnerships and costs with facilities and outside suppliers including AV, general services, cleaning, F & B, staffing agencies, signage, registration, security, decorators and contractors
• Act as the liaison between the sales team and show management regarding floor plans, room layouts and booth regulations. Responsible for obtaining necessary approvals from relevant authorities
• Control exhibitor/ sponsor communications and services as it relates to the operational details of the event
• Oversee event move in/move out logistics, event set up, staffing
• Ensure health and safety compliance on-site and within the office
• Lead show and office supplies and assets onsite, in warehouse and with third party storage
• Work on operational budgets, YOY proposal analysis, invoice review and reconciliation
• Oversee the maintenance and growth of our registration process, ticketing, and  badges
• Oversee operational website updates and efficiency
• Maintain good knowledge of contractors and venues to evaluate the services, facilities and best practices that are available within the industry
• Collaborate with other departments including sales, sponsorship and marketing teams to ensure all processes are efficient and effective as possible, suggesting new processes where necessary
• Work with the senior management team to enhance the product and service offering across the portfolio to maintain market leadership
• Manage the effectiveness of office operations
• Assist with diverse range of tasks throughout portfolio and office

Skills:

• Highly organized and detail-oriented
• Strong time management skills and adaptable to constantly changing priorities
• Ability to work under pressure, balance workload and meet tight deadlines
• Critical thinker who can make suggestions for improving event and process
• Strong verbal and written communications skills
• Positive attitude, strong work ethic and team player

Qualifications

• College or University degree in Event Management, Business Management or Project Management
• 3 – 5 years of operational and/or event management experience
• Experience with Illustrator and floor planning considered an asset
• Experience with Salesforce and/or other CRM platforms considered an asset
• Logistics experience considered an asset
• Proficient in Microsoft Office applications
• Must be available to work evenings and weekends during event dates
• Travel 4-5 events per year within Canada and US. Valid passport is mandatory

• The pay range for this position is $42,500 - $55,000, depending on experience

Additional Information

Why work at Informa  

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally. Our benefits include:

• Learning and development plan to assist with your career development  
• 15 days PTO plus 10 national holidays, 4 days for volunteering and