LN Venues, Regional Manager of VIP Food & Beverage

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Under direction of the Regional F&B Director, this individual will be responsible for effectively managing and directing all VIP areas, including VIP club, in-seat service, catering, and suites.

WHAT THIS ROLE WILL DO

• Responsible for the day to day operation of VIP clubs, in-seat service, catering, and suites in his / her assigned region.

• Build and maintain strong relationships with Live Nation and third party concessionaire (if applicable) general managers, Premium Service team, VIP guests and suite holders.

• Develop & coordinate menus, wine lists, handle guest relations and monitor adherence to quality assurance standards.

• Develop & implement VIP and in seat F&B program with the Regional F&B Director and Corporate team. Provide efficient service and quality products by maintaining positive customer and client relations through effective communication.

• Maintain cost as it pertains to labor and operating supplies, work within budgeted guidelines.

• Ensure that all equipment is in proper operational condition and is cleaned on a regular basis.

• Ensure proper training of VIP and in – Seat Staff.  Provide guidance on hiring, promoting and termination of Premium Services Staff.

• Ensuring proper staffing levels for in -seat and VIP Clubs. Monitoring of department labor costs, budgets, and forecasts.

• Determine and control staffing levels for all events in an effort to maximize net returns while maintaining satisfactory Guest Service levels.

• Participate in creating and implementing employee engagement and incentive program for Premium areas to promote employee retention and increase guest satisfaction.

• Ensure inventory is at proper levels for event service

• Perform other related duties, tasks and responsibilities as required.

WHAT THIS PERSON WILL BRING

• The ideal candidate will have a Bachelor's degree with a minimum of 2-3 years management experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.

• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.

• Customer service oriented with the ability to interact with all levels of management

• Must be flexible to work extend hours due to business requirements including late nights, weekends and holidays.

• Must be able to work in a team environment.

• Knowledge of accounting policy and procedures and POS Systems is required.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Position will require travel.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support

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