VP, Enterprise Operations for Operational Resilience Governance and Strategy

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

VP, Enterprise Operations for Operational Resilience Governance and Strategy

Overview:

Join our dynamic team in ONE (Operations, Network, and Employee) as we drive a transformational era of operational resiliency and supplier management. We're seeking talented individuals to join our newly formed team dedicated to driving operational resilience across the organization. As a member of our team, you'll play a critical role in ensuring the operational resiliency of Mastercard critical services, collaborating with infrastructure teams, engineers, BizOps, A&T and other stakeholders in Product and Region to deliver exceptional results.

Role:
As the Vice President, Operational Resilience Governance and Strategy Team Lead, you will develop and drive the company wide operational resilience strategy and governance. Building upon our existing first edition of the operational resilience standard, this critical role will be responsible for leading its updates and maintenance, creating a robust governance model to ensure compliance, leading the development and execution of our OR strategy, and building a high-performing team to support these efforts across the organization. The ideal candidate will be a strategic thinker with strong leadership skills, a deep understanding of operational resilience principles, and the ability to influence and collaborate effectively across all levels of the company.
Responsibilities:
Operational Resilience Standard Update and Maintenance:
• Lead the effort to review, update, and maintain the company's existing operational resilience standard, ensuring it continues to align with evolving regulatory requirements, industry best practices, and the company's risk appetite.
• Refine and enhance existing guidelines and expectations for operational resilience across all business lines and functions.
• Communicate and educate stakeholders on updates to the operational resilience standard and its requirements.
Governance Model Development and Implementation:
• Design and implement a comprehensive governance model to ensure adherence to the updated operational resilience standard.
• Keep refining roles, responsibilities, and accountabilities for operational resilience across the organization.
• Establish and optimize processes for monitoring, reporting, and escalating operational resilience risks and issues.
• Develop and maintain relevant policies, procedures, and frameworks to support the governance model.
Operational Resilience Strategy Leadership:
• Lead the development, refinement, and execution of the company's operational resilience strategy, aligned with business objectives and risk management frameworks.
• Identify and assess potential operational disruptions and develop advanced strategies to prevent, mitigate, and recover from them.
• Collaborate with business units and technology teams to further integrate operational resilience considerations into their processes and systems.
• Continuously monitor emerging threats, industry trends, and regulatory changes related to operational resilience and adapt the strategy accordingly.
Team Building and Leadership:
• Build and lead a high-performing, enterprise-wide operational resilience team.
• Define team structure, roles, and responsibilities to support the evolving OR program.
• Recruit, mentor, and develop team members, leveraging their skills and knowledge to enhance the program.
• Foster a collaborative and results-oriented team environment focused on continuous improvement.
• Manage team performance, provide regular feedback, and support professional growth.
Stakeholder Management and Collaboration:
• Build and maintain strong relationships with key stakeholders across the organization, including senior management, product leadership teams, technology teams, risk management, and compliance.
• Effectively communicate the operational resilience strategy and progress on updates and implementation to stakeholders.
• Collaborate with stakeholders to ensure ongoing buy-in and alignment on operational resilience initiatives.
Reporting and Monitoring:
• Enhance and implement key risk indicators (KRIs) and metrics to monitor the effectiveness of the operational resilience framew