Customer Service Representative

Customer Service Representative<p><span><b>Location:</b> </span></p>Kimito<p></p><p><span><b>At Sibelco, we advance life through materials.</b></span><br/>For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.</p><p></p><p><span><b>Are We the Perfect Match?</b></span></p><p>At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.</p><p></p><p></p><p></p><p><b>Role Purpose:</b></p><ul><li><p>The jobholder has responsibility for ensuring that he/she works to the agreed departmental processes in to provide excellent customer service whilst still complying with local regulations.</p></li><li><p>Responsible for organizing the receipt and processing of orders, ensuring that customer requirements are met, and providing compliant documentation.</p></li><li><p>Giving commercial support to both customers and sales managers in e.g. handling offers and ensuring information flows.</p></li><li><p>Responsible for the logistics activities on site</p></li><li><p>Handles and ensures the correct workflow of external complaints.</p></li></ul><p></p><p><b>Responsibilities:</b></p><ul><li><p>Customer onboarding</p></li><li><p>Order and contract management</p></li><li><p>Customer inquiry handling</p></li><li><p>Data management</p></li><li><p>Logistics</p></li><li><p>Export</p></li></ul><p></p><p><b>About you:</b></p><p>We are looking for a candidate with a studies or experience in Logistics, Business Administration, Transportation or other relevant field and/or a proven track record as a customer services or logistics role.</p><p>Having <span>fluent professional skills both in English and Finnish </span>is needed.</p><p></p><p></p><p><span><b>Why Join Us?</b></span></p><p>Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:</p><ul><li><b>Meet Our People: </b><span><a href="https://www.sibelco.com/en/careers" rel="noopener noreferrer" target="_blank"><span>Careers</span></a></span></li><li><b>Learn About Our Recruitment Process:</b> <a href="https://www.sibelco.com/en/careers/recruitment-process" rel="noopener noreferrer" target="_blank"><span>Learn More</span></a></li><li><b>Discover Our Sustainability Goals:</b> <a href="https://www.sibelco.com/sustainability" rel="noopener noreferrer" target="_blank"><span>Sibelco priorities</span></a></li></ul><p></p><p>We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.</p><p></p><p><span><b>How to Apply</b></span></p><p>Follow us on <a href="https://be.linkedin.com/company/sibelco-group" rel="noopener noreferrer" target="_blank">LinkedIn</a>, <a href="https://www.instagram.com/sibelcogroup/" rel="noopener noreferrer" target="_blank">Instagram</a>, <a href="https://x.com/sibelcogroup" rel="noopener noreferrer" target="_blank">Twitter/X</a> and <a href="https://www.facebook.com/sibelcogroup/" rel="noopener noreferrer" target="_blank">Facebook</a> to learn more about life at Sibelco. Submit your application in the <span><b>Apply </b></span>option.</p><p>Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.</p><p><b><span> </span></b></p>