Customer Service Rep - Monolingual and Bilingual - Onsite in Elizabeth, NJ

Job Introduction

This is a limited service (90-day) position that is onsite only in Elizabeth, NJ. You will be working with consumers onsite, either over the phone or in person on matters related to their individual cases. 

 

We are hiring monolingual (English) customer service reps at $18.00 / hr. Bilingual (English/Spanish or English/Hatian-Creole) customer service reps will earn $19.00/hr.

 

This position starts on March 11, 2024.

Job Summary

Essential Duties and Responsibilities:

- Ensure timely determination of daily assignments of elevated cases.

- Report outcomes on an ongoing basis.

- Educate clients via phone and email to support initiatives.

- Record all follow-up as necessary.

- Retrieve transactions from other business units requiring extensive analysis and complete task as prescribed.- Act as a subject matter expert and remain up-to-date on relevant policies and procedures.- Perform special reviews and in-process quality reviews as needed.- Work closely with other business units to understand the business requirements and issues.- Identify and resolve both systematic and manual errors.- Perform case processing.- Research case history to determine if appropriate actions were taken.- Process notices.- Review and provide feedback to documentation/processes from different business units.- Track and document all research requests and inquiries.- Work closely with management in resolving difficult and complex tasks.- Meet individual and group performance expectations and standards.- Meet key performance metrics.- Responsible for adhering to established safety standards.- Must be able to remain in a stationary position for an extended period of time.- Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.- Work is constantly performed in an office environment.- Performs other duties as assigned by management.

Minimum Requirements:

- High school diploma or GED required and 4+ years of relevant professional experience required, or equivalent combination of education and experience.

- Excellent organizational, interpersonal, and communication skills.- Ability to type and process material in an expeditious manner.- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.- Ability to successfully execute many complex tasks simultaneously and ability to work as a team member, as well as independently.- Ability to follow instructions and perform repetitive tasks.- Ability to learn new software programs.

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program