Accounts Receivable Specialist

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.  

Airspace has been rated one of America’s best Startup Employers, listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m. 

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics. 

Job Summary:

The AR Specialist is responsible for handling all aspects of the accounts receivable process, including generating invoices, tracking payments, maintaining accurate records, and assisting with collections. You will work closely with clients and internal teams to ensure timely and accurate payment processing while contributing to the overall financial health of the company.

Responsibilities:

• Prepare and issue accurate invoices based on customer contracts and shipment details in a timely manner.
• Monitor accounts for payment activity, ensuring all payments are received and recorded accurately in the system.
• Follow up on overdue invoices and work with clients to resolve payment discrepancies or issues. Coordinate with the collections team to ensure timely resolution.
• Assist in reconciling customer accounts and identifying any discrepancies or issues. Resolve billing discrepancies with customers as needed.
• Serve as the point of contact for customers regarding their account status, payments, and billing inquiries. Provide excellent customer service to foster positive relationships.
• Regularly review aging reports and assist with identifying and prioritizing overdue accounts. Provide updates to the Accounts Receivable Manager on any accounts requiring special attention.
• Maintain accurate and up-to-date customer account information and transaction records.
• Ensure that all payments, adjustments, and credits are entered into the system correctly.
• Help prepare reports on accounts receivable performance, aging status, and payment trends for management review.
• Work closely with other departments (e.g., Yield Management, Revenue and Operations) to resolve billing issues and ensure accurate and timely invoicing.

Requirements:

• Associate’s or Bachelor’s degree in Accounting, Finance, or a related field,
• 2+ years of experience in accounts receivable, ideally within the transportation, logistics, or supply chain industry.
• Proficiency in Excel
• Strong attention to detail and ability to maintain accuracy in financial records.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently as well as part of a team.
• Positive attitude with a strong customer service focus.

Core Values:

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a posi