Sales & Business Operations Manager

Description

Position Overview: The Sales & Business Operations Manager will be responsible for optimizing and overseeing our sales and business processes to ensure operational efficiency and effectiveness. As a Healthcare/Medicare company, this role requires a strategic and results-oriented leader with a strong background in sales and business operations and a passion for serving those navigating the Medicare landscape. The ideal candidate will be skilled in implementing process improvements, managing cross-functional teams, and driving organizational success. This is an onsite position at our Brentwood, TN office.   

Key Responsibilities:

• Sales Management: Develop and implement sales strategies, optimize sales technology including CRM, monitor sales performance, and maintain a solid understanding of the lead generation funnel.
• Operational Strategy: Develop and execute strategies to improve business operations, enhance productivity, and meet organizational objectives.
• Call Center Management: Oversee call center operations, ensuring a high level of customer service and efficient handling of customer calls.
• Process Improvement: Identify inefficiencies and areas for improvement within current processes, and lead initiatives to streamline operations and boost performance.
• Team Leadership: Manage and support a team of operational staff, promoting a culture of collaboration and high performance.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to assess and improve operational effectiveness and efficiency.
• Budget Management: Oversee the budgeting process and resource allocation, ensuring alignment with organizational goals and financial constraints.
• Cross-Department Collaboration: Collaborate with departments such as Finance, Marketing, Human Resources, Sales, and Customer Service to align operational strategies and support business objectives.
• Compliance: Ensure operational activities adhere to industry regulations and company policies, managing risks effectively.
• Reporting: Prepare and present reports on operational performance, project updates, and strategic initiatives to senior leadership.

Requirements

• Education: Bachelor’s degree in business administration, Operations Management, or a related field, or equivalent work experience.
• Experience: At least 5 years of experience in sales and business operations management, with a preference for experience in the health or financial services industry.
• Skills:
  • Strong leadership and team management capabilities.
  • Proven ability to drive process improvements and operational efficiency.
  • Excellent analytical and problem-solving skills.
  • Proficiency with project management tools and business operations software.
  • Outstanding communication and interpersonal skills.
  • 2+ years of experience in Medicare.
  • 2+ years of experience in the healthcare industry.
  • Expert knowledge in CRM or Salesforce.
• Knowledge: Understanding of regulatory requirements and compliance standards in the health and financial sectors is advantageous.

BENEFITS

• Competitive base pay based on experience 
• Full Group Health insurance - Medical/Dental/Vision; 70% Employer Paid!
• 401(k) with matching and Profit-sharing plan
• Paid Training
• Paid Vacation time
• Paid sick time
• Paid holidays
• A positive company culture!

My Senior Health Plan.com Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristic protected by applicable federal, state, or local law.

*All offers of employment are contingent upon successfully passing a pre-employment drug test and background check. My Senior Health Plan.com Inc.* participates in E-Verify.*