Senior Program's Manager

Recruiting Opportunity Closes:  09.25.2025

Hourly Wage:  $41.00 - $44.00 DOE

Hours Per Week:  40

Status:  Exempt / Full Time

Number of Positions:  1

Department:  Bridgeway of Hope Program

Position Title: Senior Programs Manager

 

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Application Instructions:

Complete the online job application, upload a resume and cover letter.

To apply online go to: Senior Programs Manager , or https://tinyurl.com/yhutwumb

To apply in person go to 9827 NE Sunderland Ave. Portland, OR 97211.  Bring a resume and cover letter and complete the job application provided to you. Incomplete applications will not be accepted.

Questions, contact Justin Moshkowski at justin.moshkowski@usw.salvationarmy.org or call (503) 731-3916.  Mr. Moshkowski is the sole point of contact for questions regarding this position.

Recruiting Accommodation Statement:

To obtain assistance with accommodations related to the American’s with Disabilities Act (ADA) concerning your application process, please contact 1-888-887-6528 or email thq.reporting.line@usw.salvationarmy.org, attention Eric Hansen or Sheila Jordan.

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Scope of Position:

The Senior Programs Manager will refine and coordinate programs across multiple homeless shelters within our Salvation Army network. This leadership role is responsible for ensuring consistent, high-quality services with a specific focus on enhancing client experiences, training staff in effective client engagement, case management, crisis intervention, and ensuring policy compliance. The ideal candidate will uphold and mentor teams in the Salvation Army Code of Conduct while driving program outcomes that prioritize client dignity and well-being.

Personal Attributes

• Commitment to serving vulnerable populations with dignity and respect
• Adaptability and resilience in managing complex, changing environments
• Problem-solving mindset and ability to make decisions under pressure
• Dedication to fostering inclusive and supportive environments
• Be supportive of The Salvation Army’s mission. Ability to reflect and model the high standards of our organization as one of the world’s most distinguished human services charitable organizations
• Maintain confidentiality and privacy of Program Participants and Shelter Staff

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Leadership

• Develop and implement standardized program procedures across all shelter locations
• Establish performance metrics and monitoring systems to ensure quality service delivery
• Collaborate with executive leadership to align shelter programing with organizational mission and goals
• Lead continuous improvement initiatives to enhance programing
• Act as a liaison with any private or governmental bodies for contract negotiations, compliance, and service-related issues

Client Experience & Program Outcomes

• Develop and implement client-centered program evaluation metrics across all shelter locations
• Lead initiatives to improve client satisfaction, engagement, and successful outcomes
• Collect and analyze client feedback to drive continuous program improvement
• Establish best practices for client-centered service delivery across all shelters
• Report on program effectiveness from a client experience perspective

Training & Mentorship

• Train and mentor shelter managers and staff in healthy, respectful client engagements
• Develop and implement comprehensive training programs for crisis intervention and de-escalation techniques
• Provide ongoing coaching to staff to strengthen their skills