Project Manager (FDA)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is looking for an experienced Project Manager to lead the operations of task orders under the FDA’s enterprise help desk BPA by overseeing activities in customer service, contract management, and performance management. You will lead a technical and customer service delivery team to ensure the task orders are well managed, achieving, or exceeding SLAs, and working within a specified budget.

Location: This position is operating in a hybrid working environment - teleworking with occasional on-site travel as needed. Candidates must reside within driving distance to the FDA Headquarters location in White Oak, MD.

Responsibilities:

• Responsible for leading overall performance, service delivery, and quality of the contract performance at the task order level
• Act as primary customer contact for project activities, deliverables, costs, schedules, and technical performance
• Maintain full authority to act on behalf of the contract on all matters relating to daily operations of this contract
• Maintain a positive perspective of the help desk team and IT Concepts
• Provide status updates on tasks as required and attend weekly status meetings.
• Responsible for all staffing and resource decisions on the contract
• Contribute to process improvement initiatives as it relates to improving program delivery.
• Organize, plan, and execute staffing requests with qualified resources and facilitate needed contract actions
• Communicate challenges and potential risks to the client, as needed, and develops mitigation strategies
• Work to deliver satisfactory performance of contract task areas

Requirements

• A bachelor's degree in appropriate field of study or additional equivalent experience is required for this position.
• Strong customer orientation, and conflict resolution skills
• Senior-level knowledge, skills, and experience in federal government project management leading enterprise service desk operations
• Must demonstrate skills, knowledge, and experience commensurate with Order requirements and the Project Manager position. Must have experience in managing large IT service contracts
• Five (5) years of project management experience
• Must be a U.S. Citizen and able to pass a public trust background investigation – Public Trust Level 5
• PMP certification, FAC-PPM certification, or equivalent
• Experience managing a contract of at least 50 FTE's

Preferred:

• ITIL 4 foundation certification
• Experience supporting FDA

Clearance requirements:

• Must be able to obtain and maintain a Public Trust clearance.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis