Strategy & Customer Experience Manager

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We are continuously accepting applications

Husqvarna Construction is seeking a strategic, results driven, Strategy & Customer Experience Manager. In this key role you are responsible for leading the execution of the long-term North American regional strategy while delivering an exceptional end-to-end customer journey for Husqvarna Construction Division North America. This role partners closely with senior leadership, operational teams, and cross-functional stakeholders to strengthen Husqvarna’s market presence and ensure seamless, positive interactions across all touchpoints, sales channels, and go-to-market initiatives. Success in this position requires a strategic mindset, exceptional relationship-building skills, and strong analytical capabilities to drive impactful decisions and optimize customer experiences.

Why join Husqvarna?

We are one of the world’s oldest startups, passionate about our work, proud of our history and curious about the future. We look for opportunities to grow by stepping out of our comfort zone and are committed to finding sustainable solutions for the future. We have built an environment that encourages close teamwork and support for one another.

Check us out at www.husqvarnaconstruction.com

Key Responsibilities:

Long-Term Strategy & Portfolio Management (50%)

• Act as the North American lead for the Global 2030 strategy by delivering projects and programs that support the yearly goals and achieve the expected long-term targets
• Take ownership of the entire strategic project portfolio and lead the development and execution of business future growth strategies for the North American Market
• Manage strategic planning by developing detailed plans, setting priorities, and converting strategic goals into quantitative, actionable steps
• Conduct research, analyze market trends, and assess competitors to gain knowledge of the overall construction industry
• Provide implementation oversight by leading cross-functional teams to execute strategies, oversee policy changes, and support resource allocation
• Work closely with senior leadership on progress reporting, prioritization of initiatives, and risk management
• Develop performance monitoring to track progress, evaluate effectiveness, and adjust strategies to improve outcomes.

Customer Experience (CX) Management (50%)

• Develop the business’ customer experience (CX) vision, map customer journeys, and identify pain points
• Work cross-functionally with sales, marketing, product, and IT to align efforts and implement improvement initiatives that enhance efficiency and personalization
• Partner with back-office teams to develop and implement omni-channel touch points that increase customer engagement while minimizing burden on people and processes
• Continually review policies and procedures to enhance the overall customer experience while improving the structure and framework of business processes
• Provide training and communication to sales and support teams on process and technology changes, customer messaging, and progress on metrics
• Collect and analyze customer feedback (surveys, reviews) and develop key metrics to track improvements in overall satisfaction
• Stay up to date on CX trends that fit the construction industry and the needs of its customers

Qualifications:

• Bachelor's degree required or equivalent experience
• At least 8 years’ experience in strategy, management consulting, or project/portfolio management with a minimum of 3 years supporting the customer experience or customer service process management. 

What We’re Looking For:

• Exceptional strategic thinking and business analysis skills
• Strong project and portfolio management skills
• Excellent communication and presentation skills
• Strong networking skills and ability to build relationships at all levels
• Extraordinary analytical capabilities through the development of various data models
• Ability to influence and manage laterally through the organization

Working Conditions:

• Travel up to 25%, mostly domestic with the opportunity for international
• Work in a hybrid environment, with 50% of the time spent in the office

We Offer: