Supervisor, Lot Operations

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Supervisor, Lot Operations

Management Level

Supervisor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $48,200.00 - $72,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position supervises and directs the daily activities of the lot operations, vehicle entry and transportation function for the Auction and ensures the efficient, orderly and proper staging and moving of vehicles on the lot and through the sales lanes.  Assist with facility management and security operations.    

Job Responsibilities:

• Assist with lot operations daily to ensure efficient operations prior to and after sale.
• Supervise the daily operation of the vehicle check-in area by supervising and coordinating the activities and the workflow of the sale lot drivers, check-in personnel, lane captains and other lot operations employees.
• Ensure efficient lot operations by coordinating the movement of vehicles from check-in to the sale lanes. Supervise flow to ensure that incoming vehicles are received, stocked-in, numerated and parked in the proper areas.
• Provide quality service and interact with customers to resolve any problems that may occur.
• Inspect and maintain lot operations equipment and ensure that it is functional and in good working condition.
• Monitor lot damage and meet with Operations Manager on a regular basis to review and resolve potential lot operations problems.
• Coordinate with Reconditioning, Check-in, Factory and Fleet/Lease departments to schedule and prepare vehicles for sale, ensure accurate and efficient vehicle check in and proper sequence of vehicles.
• Supervise and direct the work of lot operations employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and monitoring work for accuracy and conformance to policies and procedures.
• Assist manager in counseling and disciplining employees as necessary. Under the direction of the manager, plan, monitor and evaluate employee job performance, and assist manager in conducting performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Perform other duties as assigned by manager.

Qualifications:

• 8 years of experience in a related field (e.g. Vehicle Auctions, Auction Functions, Supervisory, etc.); or a High school diploma/GED with 4 years of experience in a related field; or BS/BA degree in a related discipline (e.g. Vehicle Auctions, Auction Functions, Supervisory, etc.) with 4 years of experience in a related field; or MS/MA degree in a related discipline with 2 years of experience in a related field; or Ph.D. in a related discipline.
• Safe drivers needed; valid driver’s license required.
• Experience in the automobile industry or the Auction business is strongly recommended.
• Strong communication and interaction skills are required.
• Excellent people, teamwork, and customer service skills.
• Solid foundation of computer skills (Microsoft Suite, AS400) and ability to learn new programs.
• Must be well-organized, thorough, and attentive to details.
• Must be a self-starter able to work problems through to successful completion.
• Ability to work well with others and maintain focus and productivity under compressed deadlines is required.
• Ability to sit and stand for prolonged periods of time. Regularly required to stand, walk, reach, talk and hear.  Frequently required to stoop, kneel, crouch, bend, squat