Sr. AV / IT Service Delivery Manager (Corporate Conferences & Events)

OUR COMPANY:

EOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of services are our top business priorities, along with investing in and supporting our partners and employees.   

We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency. 

WHAT YOU WILL DO:

• Manage the delivery and operations of client conferencing capabilities including Conference Space, Collaboration tools, Audio & Web conferencing, and Streaming  

• Oversees strategic Collaboration projects, in alignment with organizational goals.  

• Provides leadership across all capabilities to ensure roadmaps are developed and being executed on through strategic projects and key initiatives.  

• Prioritize work based on return on investment, customer satisfaction, product performance, short/long term impact and overall strategic company goals.  

• Define, lead and build a high performing, collaborative team.  Hold team members and others accountable for consistently following through on commitments and ensuring that results are achieved.  

KEY RESPONSIBILITIES: 

• Works with internal personnel, managed service partners, and key vendors to ensure service levels are consistently met for critical services.  

• Manages day to day operations of client’s conferencing platforms  

• Manages intake and execution of large events, ensuring smooth, quality delivery.  

• Ensures solutions are compliant with legal, privacy and security requirements.  

• Develops and implements business continuity and disaster recovery protocols to minimize disruption to business operations in the event of emergency situations or data loss.  

• Provide training and education to employees to drive adoption of conferencing tools.  

• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.  

• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.  

• Organizes and managed technical project plans in accordance with the strategic plans of the IT organization and senior leaders within the organization and analyses and recommends appropriate solutions to requests. 

• Communicates effectively in order to provide optimal support of all departments' information systems needs and to promote a professional climate throughout the organization.  

• Develops and maintains relationships with external IT vendors and service providers.    

• Drives continuous Improvement of existing solutions and technologies  

• Recommends enhancements, additions, or changes that will assist in meeting the needs of the staff, department, or partner teams.  

• Establishes and maintains constructive working relationships with senior leaders, managers, employees and other individuals the role encounters in the course of conducting business.  

• Responsible for managing, mentoring, coaching the team and setting objectives. 

Required Education and Experience:  

• Bachelor’s degree in Computer Science, Information Technology, Management Information Systems or similar degree required; Master’s degree or MBA preferred.  

• Minimum 10 years of IT  

• Demonstrated ability to creatively approach business problems and establish course of action  

• Experience working in matrix global organization where success requires broad orchestration of resources and services  

• Experience working in an FDA-regulated business is preferred  

• Excelle