Senior Manager, Logistics

Who We AreRo is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth, in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro's vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Visit Ro.co for more information.
Ro was named #2 in Wellness on Fast Company's 2019 list of the World's Most Innovative Companies, recognized as a CNBC Disruptor 50 in 2022, listed by Inc. Magazine as a Best Place to Work in 2022 for our third consecutive year, and named one of FORTUNE's 2022 Best Medium Workplaces.
The RoleThis role will directly be responsible for managing all of Ro’s shipping carriers and platforms associated with transportation. This person will need to be confident in their ability to comprehend contracts, negotiated rates and have a solid understanding of the domestic transportation industry at large. You will work closely with these carriers as well as our internal teams including Finance, Supply Chain, Pharmacies and Product & Engineering to bridge the gap between carriers offerings and the Ro business needs.

What You’ll Do:

• Your responsibilities will fall under these 3 categories:

CARRIER MANAGEMENT:
• Vendor management of our 5 shipping carriers including vendors associated to logistics including post purchase delivery notifications and freight auditors
• Own contract negotiations with all vendors, partnering directly with our internal legal team
• Identify and own all RFP’s with potential new carriers and also negotiate GRI’s with current
• Work with freight auditor to model out potential impacts depending on industry updates as well as internal changes

NETWORK:
• Create weekly, monthly and quarterly reporting around network performance and distribute internally
• Create checks and balance to ensure networks is as optimized as possible, working internally with pharmacy operation team to review and amend if needed
• Iterate on processes and always remain proactive about opportunities to streamline and improve costs

MEMBER EXPERIENCE:
• Work closely with Care team to identify opportunities to improve the member experience by assessing existing member frictions with our carriers
• Create, implement and own improvements with both carriers and our Care team to drive CSAT AND NPS improvements related to delivery experience

What You’ll Bring:

• You have 8+ years experience in logistics, transportations or operations at an e-commerce company. Past roles have included working in logistics and transportation. Previous startup experience is a plus.
• Previous transportation carrier sourcing and management required
• Previous shipping network management experience required
• You enjoy working cross-functionally in an agile, fast-paced environment
• You have worked in an environment with complex processes with multiple stakeholders on tight deadlines
• You have top-of-the-line communication skills, connecting effectively over email, chat, phone and in-person
• You care about improving the state of healthcare and have a personal connection to the space

We’ve Got You Covered:

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, fitness, and physical therapy

The target base salary for this position ranges from $123,000 to $160,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we are committed to building an i