Customer Care Advocate

Salary Range: $37,440 - $55,000

Job Posting End Date: R8/28/2025

 

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way.

 

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

 

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

 

 

Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

 

Work Designation. Depending on your location within the continental US, this role may be remote. 

• If you live more than 50 miles from the Aflac offices located in Windsor, CT, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

 

 

 

What does it take to be successful at Aflac? 

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

 

 

 

 

What does it take to be successful in this role?

• Insurance industry knowledge 
• Demonstrated independent, criical thinking 
• Proficiency with windows-based software applications 
• Proven ability to navigate through multiple systems and applications 
• Proficiency with Microsoft office suite of products including Excel, PowerPoint, and Word 
• Proficiency in keyboarding skills 
• Detail oriented 
• Strong verbal and written communication skills 
• Data entry experience 
• Demonstrated practical understanding of how processes and systems in own area of work relate to the management of risk and compliance 
• Demonstrated commitment to corporate and service values through actions and behaviors 
• Takes accountability for participating in the performance management cycle 
• Takes action to improve performance on the job and to manage own personal development

 

Education & Experience Required

• High School Diploma or Equivalent
• 1+ years of contact center or customer service experience

Or an equivalent combination of education and experience

 

 

 

Principal Duties & Responsibilities

• Handles inquiries involving group coverage, including life, disability, absence, critical illness, hospital indemnity, and accident, focusing on policy information, claims, medical underwriting, and continuation of coverage 
• Handles initial claim reporting and ongoing claim questions via telephone and non-phone channels of work 
• Interacts with internal/external business partners, including insureds and claimants, in a professional, productive, and positive manner 
• Meets established departmental quality, service, phone metric, and productivity objectives 
• Prepares documents, communications and other materials using established formats and standard software 
• Resolves standard and complex i