Senior Account Manager (US Remote)

LumApps is seeking a Senior Account Manager to join our US team. Preferred locations include Austin, Atlanta, Chicago, New York, or San Francisco.

In this strategic role, you will be responsible for managing a dedicated book of existing customer accounts, with the core objective of securing renewals and driving significant business growth (upsells and cross-sells). This position is ideal for a motivated, consultative seller who thrives on detailed account planning and is eager to make a substantial financial impact.

*Missions*

• Drive Account Strategy: Develop and execute comprehensive account plans to prospect, nurture, renew, and close new business across your North America-based customer portfolio.

• Manage Strategic Deals: Demonstrate the ability to own and drive the full sales process for high-value strategic deals, focusing on opportunities in the 6-to-7 figure range, including negotiating with procurement teams to drive mutually beneficial contracts.

• Cultivate Executive Relationships: Build and sustain strong relationships with key stakeholders, including core operational teams and the C-suite, to ensure deep alignment with customer business goals.

• Lead Cross-Functional Collaboration: Effectively engage internal LumApps resources—including executive leadership, solutions consultants, professional services, and product managers—at the appropriate stages to advance complex opportunities.

• Ensure Customer Success: Partner closely with the Customer Success team to monitor customer satisfaction and drive technical, user, and business adoption within your assigned accounts.

• Develop Partner Ecosystem: Build and strengthen relationships with strategic partners actively engaged in your existing accounts.

• Support Marketing Initiatives: Participate in customer marketing events to engage your accounts and help cultivate regional user groups.

 

*Skills*

• Experience: 5-10 years of proven success in B2B SaaS solution selling, specifically focused on nurturing and uncovering new business opportunities within existing customer accounts.

• Quota Achievement: Demonstrated ability to meet and exceed a $1 million sales quota by creating and driving client-centered strategies.

• Sales Acumen: Proficient understanding and application of structured sales methodologies, such as MEDDPICC.

• Enterprise Support: Proven ability to manage and operate at a strategic level with large, complex enterprise customers.

• Pipeline Management: Strong capacity for creating, managing, and accurately forecasting pipeline and opportunity status within Salesforce.com, including the ability to generate quotes.

• Communication: Exceptional verbal and written communication skills with a strong attention to detail to manage multi-stakeholder projects.

• Financial Literacy: Demonstrated knowledge and ability to articulate ROI, value and benefits of a solution to constituents.

• Negotiation Expertise: Proven ability to negotiate multi-year, multi-million dollar contracts that are complex and beneficial to LumApps.

• Industry Preference (A Plus): 2-5 years of experience selling Intranet solutions, corporate portals, or Employee Experience platforms like Workday, ServiceNow, Google Workspace, or Microsoft.

• Adaptable Mindset: Resilient and adaptable in a dynamic enterprise environment.

• Travel: Comfortable with 25-30% annual travel.

• Education: Bachelor's degree required.

 

💡 Why You’ll Love Working at LumApps

At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer:

🏖️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays

🏥 Health Insurance – United Healthcare, 100% employer-paid benefits from day 1

💰 401k Retirement Plan – We match 100% of your contribution up to 4%

👶 Family-Friendly Policy – Inclusive maternity & paternity leave

🎉 Team Celebrations & Seasonal Events – Because culture matters

💻 Equ