Staff, Technical Program Manager, Financial Systems

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

The Financial Systems team leads the ongoing enhancement of Finance’s business processes, applications, reporting, and IT general controls. At our core, we are system optimization people. While we are committed to providing outstanding post-production support, our primary purpose is to find and fix inefficiencies, enabling functional teams to perform at levels they never thought possible. As a team, we care about end-user satisfaction, high ROI outcomes, and system integrity. To the company, we provide system administration, lead transformation projects, and ensure SOX compliance.

As the Staff Program Manager, you own the successful delivery of high-impact outcomes, by overseeing the on-going development of our finance transformation roadmap, leading complex, technical initiatives, driving cross-functional collaboration and implementing best practices in project management. From project initiation through closure, you partner with leadership and functional stakeholders across Finance, GTM, Product, IT and People, in addition to the Financial System team’s business analysts, system engineers and administrators.

Responsibilities:

• Program Ownership: Drive the on-going development and successful outcomes of our Finance Transformation roadmap, enabling Braze to scale business processes across quote-to-cash, procure-to-pay and record-to-report, by focusing resources on high priority, high ROI initiatives; aligns technical roadmaps, resolves cross-system dependencies, ensures tech scalability
• Project Ownership: Manage the end-to-end project life cycle from initiation, through planning, execution, plus monitoring and controlling, to project closure; manages technical requirements, works closely with developers and architects; develop and maintain comprehensive project plans in Jira
• Cross-Functional Collaboration: Build strategic partnerships with GTM, Product, IT and People Systems and Ops; work closely with Finance leadership, and the Financial Systems teams to align initiatives with the broader organizational goals
• Impact Measurement: Define metrics and key performance indicators (KPIs) to quantify the effectiveness of initiatives, leveraging data insights to refine strategies and demonstrate ROI
• Stakeholder Communication: Provide regular updates on progress, outcomes, and risks to senior leaders; proactively identify and mitigate blockers to maintain momentum
• Thought Leadership: Keep up-to-date with emerging trends and technologies, introducing best practices and frameworks that enhance the performance of our team and business

WHO YOU ARE

• Minimum 10 years of experience in finance operations, program management or other comparable transformation roles
• Minimum 5 years of experience creating, developing and maintaining project management systems that standardize and scale tracking for and updates to a variety of audiences (preferably leveraging Atlassian and Google Suite products)
• Minimum 3 years of experience leading transformation projects, specifically those impacting accountant utilization of NetSuite or requiring NetSuite software integration
• You understand and can comply with SOX compliance requirements specific to AS-2201
• You handle multiple projects and responsibilities with competing priorities
• You work independently and collaborate effectively
• You practice excellent written and verbal communication skills, ensuring understanding and alignment across a variety of stakeholders, project resources and leadership
• You maintain confidentiality around sensitive information
• You possess the flexibility to operate across various global time zones in the event of any urgent matters or production issues that arise duri