Shift Leader- Food Spot

WHO ARE WE:

Headquartered in Southern California, Skechers—the Comfort Technology Company®—has spent over 30 years helping men, women, and kids everywhere look and feel good. Comfort innovation is at the core of everything we do, driving the development of stylish, high-quality products at a great value. From our diverse footwear collections to our expanding range of apparel and accessories, Skechers is a complete lifestyle brand.

ABOUT THE ROLE:
The Food Spot Shift Leader’s responsibility is to act as a leader for an assigned shift by ensuring that all team members and cooks are connecting with guests and ensuring they have a positive experience while dining and interacting with our team members. The shift leader ensures orders are taken properly and items are prepared according to recipe while also following guests order specifications. This role ensures that the restaurant maintains a clean, sanitary prep kitchen and outside dine-in area.

ESSENTIAL JOB RESULTS:
• Lead/Supervise the performance of all team members, both front of house (FOH) & back of house (BOH).
• Promote a fun and positive work environment.
• Ensures all checklists, operational policy & procedures, food safety and other company requirements are adhered to and followed by all team members.
• Assists management and participates in providing initial and ongoing training to all employees in the restaurant using company training materials.
• Verify each guest order for accuracy, manage “to-go” orders, process POS transactions and follow cash handling procedures while also displaying a depth of menu knowledge and tour guiding ability in order to be able to suggest menu or meal options.
• Ensure menu items are prepared to recipe and guest’s special requests.
• Finalizes food presentation whether dine-in or to go.
• Aware of items out of stock, back in stock, and limited quantities and communicates to team members.
• Stocks POS supplies, expeditor supplies & paper goods.
• Work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment.
• Visit tables after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has met their expectations. Assist with order additional items (desert, to go drinks, etc).
• Foster and value a safe work environment by following all personal and food safety and security standards.
• Have pride in keeping floors, counters, dining area and restrooms clean at all times with the use of company approved cleaning products.
• Clean and sanitize equipment, work surfaces, and prep kitchen/dish room in accordance to cleaning schedules and procedures.
• Restocking of supplies (condiments, dispensers) and overall general maintenance of the dining area – ensuring cleanliness and organization.
• Ensures the restaurant is opened or closed according to standards during assigned shift.

SUPERVISORY RESPONSIBILITIES

No 

JOB REQUIREMENTS

• Previous Shift Leader Experience in a restaurant environment preferred. 

• Flexible to work nights, weekends, and holidays 

• Ability to follow all guidelines and procedures set forth by Food Spot, local, state, and federal regulations 

• Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams. 

• People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams. 

• Excellent attention to detail. 

• Proven time management, consistency, and organizational skills. 

• Physical ability to deliver food and beverages to guests. 

• Physical ability to stand for extended periods of time & to move and lift boxes of food/ supplies up to 50 lbs. 

• High energy, great hospitality and ability to create a welcoming environment required. 

• Ability to stay calm and work efficiently under pressure. 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoo