Sr. Manager, Business Systems

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Sr. Manager, Global Sales Compensation Business Systems Lead role is a unique opportunity that calls for a skilled, hands-on, analytical leader who will lead all activities related to incentive system: vendor management, system development, operations, reporting, and support. This role is part entrepreneur, part product manager, and part operational expert.

This is a mid-level position, and as such, the candidate must possess strong knowledge of sales compensation.  In addition, the candidate must have strong interpersonal and collaboration skills to partner effectively with numerous stakeholders across business units, commercial operations peers, and sales and executive leadership at all levels of the organization. This role reports to the Director, Global Sales Compensation and will be an individual contributor, as well as, lead system analysts with future growth potential in line with delivered value.

Responsibilities

• This role is the designated owner of Visa’s sales compensation software platform, including the day-to-day operational and financial management of vendors
• Establish, monitor, and drive adherence to rigorous systems change management processes based on software development lifecycle best practices
• Lead the development and documentation of system requirements for end-to-end sales compensation platform capabilities, including upstream data specifications, plan calculations, system workflows, reporting, and data extracts. Maintain and update requirements as they evolve and manage change management demands and priorities against available resources
• Develop and promote best practice documents for key cross-functional stakeholder groups, while maintaining an internal repository for shared enablement resources
• Support the project prioritization, planning, and management related to Visa’s Sales Compensation Platform development and delivery to support sales effectiveness & efficiencies in reaching our growth targets
• Serve as a player coach by training a parallel team of operations analysts on diagnostic and operational activities associated with field support and the regular data load, calculation, and reporting cycle
• Provide end-to-end support for the incentive compensation solutions, including troubleshooting, root cause analysis, issue resolution, and user training
• Develop governance processes and procedures, and serve as the primary point of contact for internal audit, IT, and other stakeholders across Visa
• Design and implement process improvements based on deep analysis of throughput, quality, and resource usage across the operations and system teams
• Support the leadership team in various ad hoc projects to leverage available technology tools to automate and improve efficiency, transparency, and accuracy of business processes
• Allocate resources, assign tasks, and monitor the progress of the team, ensuring the timely and successful delivery of the incentive compensation projects and initiatives
• Manage, mentor, and develop a team of system analyst and/or business systems analysts, providing guidance, support, and feedback to ensure their professional growth and success

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Experience establishing requirements, executing testing, managing implementations, and developing effective quality controls in an end-to-end operational environment that includes end-user training and communications