Customer Support Specialist

Job Description

At UPLIFT Desk, we’re not just building ergonomic workstations—we’re shaping how people work and live. As the ecommerce industry leader in height-adjustable desks, we’ve grown by delivering innovative, customer-focused solutions that promote health, productivity, and well-being. Our success is rooted in our core values: Customer Obsession, Innovation, Accountability, and Results Oriented.

As a Customer Support Specialist you'll be the face of UPLIFT Desk to our customers. We are looking for candidates with experience handling customer interactions as well as providing creative solutions to customer issues in a Customer Support role. At UPLIFT Desk, your focus will be on providing the best customer experience possible by resolving customer concerns via phone, live chat, and email. From facilitating a new customer's product selection to resolving warranty claims for returning customers, you will play a critical role in ensuring a seamless and satisfactory customer experience with Uplift. If your passion is solving problems with an upbeat attitude and going the extra mile to make customers feel valued, UPLIFT Desk is the place for you!

Required Qualifications

• 2+ years of relevant Customer Service experience
• Critical thinking and problem solving; your comprehension skills mean you're confident to share ideas and feedback from the start
• Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one
• Strong work ethic with a high level of empathy, motivation, and enthusiasm to continually improve
• Communicate, both verbally and written, in a friendly, professional, and empathetic manner
• Can multi-task quickly and efficiently, prioritize responsibilities and thrive in a dynamic setting

Preferred Qualifications

• Strong organizational skills and attention to detail
• Experience providing customer support via live chat
• Proficient with Google suite
• Adaptable to change and actively seek feedback and incorporate it into your work style
• Someone who is seeking a career in management and wants to grow into a leadership role within the team

What You’ll Do

• Answer high quantities of phones, live chats, tickets, and emails
• Become an UPLIFT product expert across an ever-growing suite of products
• Follow troubleshooting steps with customers and fill out warranty cases
• Assist customers with damaged or missing items
• Review orders, answer questions, and make changes based on customer needs
• Understand return, warranty, and shipping policies so that you can assist customers in an efficient manner with accurate information
• Identify, document, and solve a wide variety of potential customer complaints within standard operating procedural guidelines
• Work to achieve the Customer Service Team’s quality and productivity goals
• Work in a team-centered environment where continuous learning and experimentation is your day-to-day

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off

• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation: $22/Hourly
• Type: Full-time
• Employee Status: Regular
• Work Schedule: Monday - Saturday, 8am-5pm or 9am-6pm, 40 hours per week
• Location: Austin, Texas

About UPLIFT Desk

As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service. We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!

UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line. Our product line includes most furniture an office could need. We des