Quality Control Program Manager

Local or 100% Remote

Who we are 

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

About the role

The Quality Control Program Manager is responsible for managing Point’s quality control review program and driving key quality improvement initiatives. They will execute reviews of funded, denied, and serviced products, evaluating for conformance with internal policies and investor guidelines. They will be responsible for reviewing the results of testing with internal stakeholders, managing issue resolution, and developing final reporting to Point’s Leadership Team. Applicants must demonstrate prior quality control experience, the ability to manage programs independently, and partner with stakeholders to achieve objectives. 

Your responsibilities

• Contribute towards the development, execution, and management of Point’s Quality Control Program
• Coordinates a sample review of funded, denied, and serviced product reviews
• Processes the findings reports, assigns findings tasks, and monitors them until they are resolved.
• Responds to questions regarding findings reports, findings tasks, and the monthly summary reporting.
• Prepares monthly summary reporting that is provided to the management team.
• Interacts with other departments regarding the resolution of identified issues in a timely and accurate manner.
• Provides support for audits and examinations.
• Creates and maintains clear and concise procedures.
• Participates in projects as assigned by the manager.
• Seeks out efficiencies and process improvements within the scope of duties.

About you

• 7+ years of experience in financial services focused on mortgage lending 
• Prior work experience managing and/or executing quality control programs 
• Ability to define problems, establish facts, and draw conclusions using a set of data.
• General knowledge of consumer lending products, applications, rules, regulations, policies, and procedures.
• Strong interpersonal and communication skills among all levels of business partners
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines.

Our benefits 

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays. 

Flexible remote & onsite work

• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. 

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. 
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave. 
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.

Financial wellness

• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options.

Extra work/life benefits

• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement. 

 

Point is proud to be an equal opportunity employer. We provide