OPS SENIOR CLERK - 64906023

Requisition No: 841769 

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64906023

 Pay Plan: Temp

Position Number: 64906023 

Salary:  $19.49 hourly 

Posting Closing Date: 12/05/2024 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH BROWARD COUNTY

OPS SENIOR CLERK - 64906027

CALL CENTER

OPEN COMPETITIVE OPPORTUNITY

HYBRID TELEWORK AVAILABLE

This position requires you to work on site at one of our facilities located throughout Broward County.

This is an OPS (Other Personal Services) positions and as such no paid time off is offered. Health benefits will be offered for full-time employment.  OPS employees are eligible to participate in a deferred compensation plan.

 

We request that all applications be completed with People First - no faxed or mailed applications to the agency. Experience, education, and/or training used to meet the minimum qualifications and in response to the qualifying questions must be verifiable through information contained in your application.

When completing the online application, all gaps of employment or education greater than 90 days starting from high school must be explained (approximate date, month, and year) identifying company name or if unemployed. Incomplete applications will not be considered.

 

 POSITION DUTIES & RESPONSIBILITIES:

This is highly responsible work assisting current and future clients of the Florida Department of Health in Broward County (FDOH-Broward). This position performs intermediate level work in the call center under the limited supervision of the Office Operations Supervisor II-SES.  This position must follow state, local and federal regulations for all programs.

 

This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules and regulations, as well as FDOH and FDOH-Broward Policies, Protocols, and Procedures. This position has been delegated custodial authority for their Program and Unit’s information set(s) and/ or secured area(s).

 

•    Must be able to speak clearly and politely.
•    Requires knowledge of the structure of the English, English/Spanish and English/Creole languages including the meaning and spelling of
words, rules composition and grammar.
•    Schedules WIC appointments by telephone for services requested by client.
•    Must be able to speak and communicate with others to convey information effectively. •    Must be able to verbally communicate with others in a professional manner.
•    Schedules Dental appointments by telephone for services requested by client.
•    Schedules Refugee appointments by telephone for services requested by client. 
•    Provide clients with information for school age required Immunization and information for adults Immunization. 
•    Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
•    Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and /or departments(s) as requested. 
•    Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.  
•    Attended staff meetings, conferences and in-service training programs as required and according to established procedures.
• ��  Business hours are from 8:00am-5:00pm Monday – Friday (hours and days are subject to change based on business needs)
•    Perform other duties as required.
•    Hybrid Telework Available.

MINIMUM QUALIFICATIONS:

 

1. Willing to work before, during and/or beyond normal work hours, or days in the event of an emergency.
2. Minimum of four (4) years of Customer Service experience.
3. Minimum of four (4) years of experience working in a Call Center Setting.
4. Experience providing customer service over the telephone or in person.
5. Minimum of four (4) years of clerical and or data entry experience.
6. Minimum of four (4) years of scheduling appointments.
7. Bilingual, fluent in English,  English/Spanish or fluent in English/Creole.