Sr. Renewal Sales Operations Analyst (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

CrowdStrike is seeking a Renewal Sales Operations Analyst to join our Worldwide Sales and Operations Organization and Global Renewals Management Function.  As a key sales and operations support function, the Renewal Sales Operations Analyst is critical to CrowdStrike’s ability to achieve sustainable retention of key accounts, protect annual recurring revenue (ARR), and drive operational discipline in the field for renewals management and forecasting processes. This critical teammate will be responsible for: (i) scaling the renewals business globally (ii) driving execution through cross-functional partnerships across the organization.

What You'll Do:

Support the Field Sales Organization and Sales Operations team in driving ARR retention at scale through execution of the following:  

• Plan & build operational dashboards to support the regional inspection of the renewals business

• Collaborate and liaise with our Finance, IT, and Sales Analytics counterparts to structure and manage a single source of truth for renewals data

• Document data and metrics definitions for key terms related to renewals in a centralized location 

• Strategize and communicate business requirements to automate renewals forecasting, reporting, and analytics capabilities 

• Enable field sales and sales operations business partners on leveraging renewals dashboards to execute to outcomes 

• Educate business users on renewals data nuances and develop their ability to identify at-risk renewals and inspect progress on risk mitigation strategies

• Drive globally consistent operational cadence reviews with the field to review at-risk renewals and roll up in a global renewal forecast

• Provide business insights to sales leadership on renewals business performance against key metrics

• Drive churn and contraction ARR trends analysis and business insights

• Lead analysis of quarterly churn and contraction ARR business drivers and insights with cross-functional leadership forum

• Identify opportunities to continuously improve systems, process, and data to eliminate gaps in performance insight, improve data accuracy, and drive operational efficiencies.
   

What You'll Need:

• 6+ years of experience in enterprise sales and operations, revenue, or FP&A business analyst roles

• Experience with Annual Recurring Revenue business model

• Experience reporting ARR metrics such as renewal rate, churn and net retention

• Possess keen business insight with the ability to handle, analyze and track recurring revenue data

• Experience in Business Intelligence, Data Analytics, and reporting as well as knowledge of data management and analytics solutions such as Tableau and SQL. Proficient in Excel

• Experience supporting renewals sales and customer retention is a plus

• Strong understanding of sales processes, business acumen, and forecasting methodologies. Background with Clari is a plus

• Ability to analyze data sources and processes to ensure data integrity, completeness, and accuracy

• Knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ. Ability to understand complex systems and dependencies 

• Demonstrated ability to collect and assess data, analyze trends, and produce actionable insights that enable process and business improvements

• Strong written and verbal communication skills with the ability to quickly establish trust, credibility, and influence across a variety of partners