HEALTH SUPPORT SPECIALIST - 64007504

Requisition No: 854520 

Agency: Department of Health

Working Title: HEALTH SUPPORT SPECIALIST - 64007504

 Pay Plan: Career Service

Position Number: 64007504 

Salary:  $33,760.00-$35,200 

Posting Closing Date: 06/13/2025 

Total Compensation Estimator Tool

Open Competitive

 

Your Specific Responsibilities:

WIC enrollment services: Interviewing potentially eligible clients via telephone and in person. Accurately and appropriately entering all WIC information into FL-Wise. Ensures duplicate clients are not created and if a duplicate is determined, follows procedures to get duplicate removed. Schedules clients with the appropriate appointment type for all eligible members of a family.

 

Perform WIC benefits issuance: Orientates new clients to WIC providing information on rights and obligations, use of WIC EBT card, policies and procedures, and WIC clinic operations. Schedules return appointments. Informs the clients of their need for re-certification information when required according to the program guidelines. Administrative site duties: Answers telephone in a timely manner and returns calls. Maintains accurate inventories, including special formula and WIC EBT cards. Issues breast pumps according to local WIC protocol and re-evaluates loaned double pumps monthly according to policy. Investigates and documents incidents and complaints concerning clients and vendors. Works reports as assigned by supervisors.

Verify WIC eligibility: Interview clients to determine income eligibility at certification and/or re-certification based on established federal guidelines. Performs adjunctive eligibility where applicable (use FLMMIS) and records in computer. Accurately updates temporary certifications (short certifications) in computer, completes forms, and scans forms into system.

Administrative site duties: Coordination of WIC services for the Yulee WIC office, including maintaining correspondence with property owner and outreach with local providers. Answers telephone in a timely manner and returns calls. Maintains accurate inventories, including special formula and WIC EBT cards. Issues breast pumps according to local WIC protocol and re-evaluates loaned double pumps monthly according to policy. Investigates and documents incidents and complaints concerning clients and vendors. Works reports as assigned by supervisors.

Obtains anthropometric and hematological data from clients as needed for all appointment types. Obtains immunization data and reviews for accuracy. Refers clients to other social services as requested. Codes services in FL-Wise and HMS EARs accurately.

Participates in outreach events and QI projects

 

Required Knowledge, Skills, and Abilities:

1. Excellent time management, organizational, and multi-taking skills.

2. Ability to work effectively with a health care team to maintain an effective working relationship.

3. Ability to perform procedures common to the position.

4. Ability to recognize areas of own practice that need improvement.

5. Ability to teach clients in the program.

6. Knowledge of the principles and techniques of effective verbal and written communication and ability to apply them.

7. Knowledge of clinical and program practices, policies and procedures and ability to apply them.

8. Computer knowledge and ability to include state software programs, and Microsoft office.

9. Knowledge of leadership skills.

10. Knowledge to recognize situations in which intervention is needed to improve clinic efficiency

 

Qualifications:

Minimum - Willingness to provide coverage at all Nassau/Baker WIC sites

 High School Diploma or Equivalent

 Valid Driver’s License

 

 Preferred - Previous or current employment with Florida WIC

 

 

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.