Senior Manager, Global Business Process

Working Location: MASSACHUSETTS, WESTBOROUGH 

Workplace Flexibility: Hybrid

Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together.

 

Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years.

Our Purpose is to make people’s lives healthier, safer, and more fulfilling.

 

Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View

 

We deliver on our purpose and our core values by staying True to Life.

 

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Job Description

The Senior Manager, Global Business Process will implement and manage the Global Business Processes, including compliance and continuous improvement for the Olympus Medical Divisions (Therapeutics Solutions Division (TSD) and Endoscopic Solutions Division (ESD)).   This includes developing, implementing, and coordinating necessary business processes for Product Development, Technology Development and Research, and Sustaining projects, creating tools, templates, documentation, and training to drive skill sets and capabilities. This includes providing systems administration and end user support for all the business process training initiatives through various Learning Management Systems (LMS) and any other training system managed within the regions. In this role they will work across multiple levels of the organization from the Portfolio Management Team, regional PMO’s, Program / Project Managers, Functional Managers and Core Team Members 

Job Duties

• Accountable for driving rigor, discipline, value, and sustainability in business processes in order to influence a culture of accountability for the development of high-quality products and achievement of business results. 
• Specific responsibilities include:
• Drive business process compliance, improvements, and sustainability: 
• Drives compliance to the GPMO Business Review Deliverables (BRD) standards, enabling tools and organizational capabilities.   
• Creates training materials and provides business process training to rPMOs, Project Managers and Core Team Members, PDP Members, Functional Managers and BRD Review Members.
• Provides coaching and mentoring for NPD team members in the execution of the BRDs for Pre-PD and PDPs to substantiate a viable business case including, but not limited to, identification of customer needs, market model, revenue forecasts, developing value propositions and global launch playbooks and evidence generation plans, etc.
• Supports Continuous Improvement of business processes by reviewing feedback, prioritizing improvement opportunities and collaborating cross functionally to make identified improvements. 
• Captures and disseminates through training business process related ‘lessons learned’; benchmarks industry and shares best practices for continuous improvement and advises on adoption of those innovations as necessary including new tools and electronic systems.
• Coaches and mentors Project Managers, Core Team Members, Functional Managers, Leadership Team members and Project Approval Board on business process execution, behaviours, and competencies. 
• Ensures maintenance of GPMO documentation and communication of GPMO business process best practices (e.g. SharePoint, structured BRD’s documentation, etc.)
• Maintains / creates training documentation such as, quick reference guides, templates, guidance, on-boarding packages, and reference materials as needed.
• Collaborates with global stakeholders to develop training profiles and manage training assignments.
• Collaborates with regional Learning Technologies teams to assign and monitor training courses administered via the learning management system (LMS)
• Ensures Medical Division new hires and re-hires have a training plan as required for their role
• Other Essential Duties as directed to