Student Accounts Specialist

For more than 150 years, the School of the Art Institute of Chicago (SAIC) has been a leader in educating the world’s most influential artists, designers and scholars. Located in downtown Chicago with a fine arts graduate program consistently ranking among the top four graduate fine arts programs in the nation by U.S. News and World Report, SAIC provides an interdisciplinary approach to art and design as well as world-class resources, including the Art Institute of Chicago Museum, on-campus galleries and state-of-the-art facilities. SAIC’s undergraduate, graduate and post-baccalaureate students have the freedom to take risks and create the bold ideas that transform Chicago and the world—as seen through notable alumni and faculty such as Michelle Grabner, David Sedaris, Elizabeth Murray, Richard Hunt, Georgia O’Keeffe, Cynthia Rowley, Nick Cave, and LeRoy Neiman.

 

Assists Student Financial Services in daily processing related to the student account. Monitors account receivable activity for currently enrolled students. Performs regular Collection outreach to enrolled students whose student accounts are past due/delinquent through the academic year.

Please click on the links below to view our competitive, comprehensive benefits package:

• Hiring Range
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• PTO Overview
• Job Classification: Full-Time Salaried Staff
• Grade Level: 6

ESSENTIAL FUNCTIONS:

• Manages and runs monthly billing processes for currently enrolled students. Coordinates billing activity across departments, including but not limited to Residence Life, Health Services, Continuing Studies, Media Center, Library and ARTICard. Assists in developing a billing schedule, coordinating bill processing and distribution. Assures accuracy of bills generated.
• Reviews assigned charge and payment accounts for accuracy and ensures complete and continuous reconciliation of accounts. Partners with Museum Central Accounting Department to identify discrepancies and appropriate corrective action(s).
• Operates institutional student account collection efforts, including assisting in developing and implementing outreach campaigns, identifying student populations with past due/outstanding balances, placing/removing enrollment holds, and creating individual payment plans.
• Manages Transact system activity including payment set-up and adjustments, end-user access requests, system messaging, and resolving payment and posting issues. Works with external partners to implement system upgrades. Partners with the Associate Director of Systems and Technology and Student Information Systems (SIS) staff.
• Assists with the financial aid and payment refund processes and operates refund processes when primary refund processing staff is not available. Assists in the processing of Continuing Studies refunds. Serves as reviewer/approver for wire transfer refunds and secondary reviewer/approver transactions requiring heightened review including the institutional refund threshold for large amounts.
• Responds to inquiries on student accounts from students and other departments. Advises on the status and details of their account. Acts as liaison between student and other departments regarding student account details.
• Processes all manual wire transfers and credits payments to student accounts. Works with internal and external partners to identify appropriate processing of wire transfers with incomplete information.

NON-ESSENTIAL FUNCTIONS:

• Makes recommendations on policies and procedures, process improvements, and reporting needs related to student accounts. Develops and maintains documentation for developed procedures.
• Notifies staff throughout the year as major or mass student account events occur such as holds and fees are pla
• Assists in training Student Financial Services staff, as appropriate, on student account systems, policies and Assures accuracy of student account information communicated by staff.
• Attends inter-departmental meetings as Student Accounts representative.
• Attends and assists in school related functions including but not limited to annual new student orientation, graduation, and admissions events. Some weekend work required.
• Attends conferences and workshops within the field.
• Performs other duties as assigned.

EDUCATI