Vans: Digital/eCommerce Operations Coordinator

Vans is the original brand rooted in the authentic lifestyle of skateboarding. We are driven by our mission to inspire and empower everyone to live “Off The Wall” – embracing the youthful spirit of freedom, non-conformity, and relentless progression. Yesterday’s “Off The Wall” moment is today’s new normal, and at Vans, we believe in constantly outdoing ourselves. Together with our communities across the globe, our vision is to push culture forward because we believe that the pursuit of progression never ends. We are constantly inspired by the future generation of positive catalysts within our community.  

So, before we get to the job details, take a minute to learn a little more about us – our values and our culture. If you can see yourself working side-by-side with a team of people who think and live “Off the Wall,” Vans just may be the place for you.

To learn more about our values and our culture, visit Vans Careers or www.vans.com.

Vans: Digital Operations Coordinator

As part of the Vans Americas eCommerce team, the Digital Operations Coordinator plays a key role in supporting our eCommerce goals through a focus on documentation, testing, and operational excellence. Reporting to the Manager of Digital Operations, this role will assist in maintaining accurate process documentation, conducting business validation and UAT testing, and coordinating across cross functional teams. The Digital Operations Coordinator ensures smooth execution of site enhancements, promotional setups, and performance monitoring to deliver a seamless customer experience. This is a hybrid role (3 days/week in our Costa Mesa, CA HQ).

What you will do:

• Document eCommerce processes and maintain up-to-date standard operating procedures.
• Conduct bi-weekly business validation testing processes for website releases and enhancements, including preparation and execution of UAT testing scripts.
• Perform project management duties such as business requirements gathering, timeline and resource planning, user acceptance testing, and knowledge transfer to support the delivery of enhancements to our eCommerce technology
• Coordinate with eCommerce executional teams, Technology Teams, Customer Care, Retail Operations, DC, and Logistics teams to ensure smooth resolution of technical issues and process execution.
• Perform regular testing to validate site functionality and promotional setups.
• Help prepare training materials and documentation for new features and processes.
• Assist in maintaining eCommerce reporting and KPIs. Partner with analytics teams to review site performance metrics and identify opportunities for improvement.

What success looks like:

• Clear, accurate, and up-to-date documentation of eCommerce processes and standard operating procedures.
• Reliable validation of site functionality and promotional setups, minimizing errors and ensuring a seamless customer experience.
• Excellent project and stakeholder management, delivery of initiatives on time and in full.
• Minimized service disruptions to Vans.com, maintaining consistent website uptime, availability, and stability throughout the year.
• Ultimately contributing to achievement of quarterly and annual sales targets.

 

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skills you’ll need to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your 2+ years of experience and professional achievements. 

The foundation skills you will need in this position are:

• Understanding of eCommerce operations and technology.

• Experience with documentation and testing processes.

• Strong organizational skills and attention to detail.

• Ability to communicate clearly and collaborate across teams.

• Ability to thrive in ambiguity and adapt quickly to changing priorities, demonstrating flexibility in dynamic environments.

• Familiarity with tools like Jira, Confluence, or similar is a plus.

• Farmiliarity with Sales Force Commerce Cloud a plus

Now WE have a question for YOU.

Are you in?

Hiring Range:

$60,480.00 USD - $75,600.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, <