About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Position Purpose

Associate Business Analyst will provide technical support to internal and external business partners. Independently or under supervision, Associate Business Analyst will work with the Transactional Group business and IT teams to identify and implement various improvements that promote business strategy.

Principal Duties & Responsibilities

• Provide technical support for customers and internal business partners by identifying, investigating, and resolving reported system issues.

• Support RLI Transactional Group operations and processes by performing various system configurations and admin activities.

• Work with the Transactional Group Management and the Business Analyst teams in order to identify key process or technology enhancements that directly support growth, retention, and customer centric business strategy.

• Work with the Business Analyst, Product Owner and RLI technology teams to develop, prioritize, and successfully execute on Transactional Group technology opportunities.

• Play a role in designing and documenting Transactional Group business and system processes.

• Play a role in identifying and documenting Transactional Group business requirements.

• Translate business requirements into functionality and manage requirements effectively. -*Identify and document test scenarios and, when necessary, perform system testing.

• Perform routine data analysis activities.

• Convey user preferences to development teams and demonstrate understanding of business users’ information needs.

• Stay abreast of technology standards/trends and relate to business problems.

• Work on special projects as needed.

Education & Experience

• Bachelor’s degree in computer science, information systems, business administration or related field and 0-2 years of relevant experience is preferred.  In lieu of education, 2-5 years of experience is required.

• Insurance industry knowledge or experience is preferred.  Candidate would be sponsored (by Company) to complete related industry certifications.

Knowledge, Skills, & Competencies

• Time management, problem solving and attention to detail.

• Understands project management and agile methodologies.

• Ability to analyze business needs and processes in order to find workable solutions.

• Ability to communicate findings and recommendations to internal contacts on business process matters.

• Ability to use software to analyze small amounts of data.

• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.

• A data and analytical background and experience working on insurance-related products is preferred.

• Exposure to business process analysis and reengineering is preferred.

• Positive attitude and willingness to learn new skills.

• Ability to take notes for reference.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factor