Project Manager - IT / Physical Security

 

New Era Technology offers:   

· Full Benefits

· Medical

· Dental

· Vision

· 401K match

· 28 PTO Days including company holidays

SUMMARY:   

The Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget 

PRIMARY DUTIES include but not limited to:   

• Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery. 

• Lead project kick-off meetings to ensure proper initiation of a given project.  Act as initial point of escalation for all issues that require further investigation.  Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis 

• Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team 

• Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget 

• Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement 

• Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards 

• Maintain accurate and detailed information on Projects pertaining to:  Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders 

• Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status.  This can include customer-specific internal systems included as part of the project bid. 

• Act as the main point of contact and communication between all internal and external contacts 

• Develop strong partnerships across the organization to ensure project collaboration and success 

• Build and maintain trusted relationships with customers and stakeholders 

• Provide upper management with assessments and identification of potential new business relating to assigned customer 

• Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins. 

• Improve customer satisfaction/NPS scores 

• Ensure that corporate policies and procedures are understood and followed 

• Ensure accountability to SLA and customer satisfaction 
• Attend and contribute to weekly Operations meetings 

COMPETENCIES:  

• Ability to anticipate potential problems and proactively troubleshoot to resolve issues 

• Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions. 

• Ability to analyze ideas and use logic to determine their strengths and weaknesses. 

• Ability to understand new information or materials by studying and working with them.    

• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner. 
• Ability to build collaborative relationships, understand and educate customers. 

REQUIRED EDUCATION & EXPERIENCE REQUIRED:              

• Three to five yea