Permanent Supportive Housing Case Manager – Service Coordination (Tue – Sat)

Description

WHAT MAKES VOA SPECIAL? Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve—our programs across Colorado look different because each community is distinct. Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp. We support Denver’s homeless veterans who have been underserved, and prepare preschoolers challenged by poverty to be successful in elementary school and beyond. Wherever we go we engage faith, relationship-building, and volunteers to lift-up and support Colorado’s most vulnerable citizens.

JOB SUMMARY The Permanent Supportive Housing (PSH) Case Manager is directly responsible for the service provision and housing assistance for the residents in the PSH program. This position works in conjunction with the Community Administrator and other on-site staff. This program serves individuals and families in a permanent supportive housing model who are chronically homeless (which includes having a disability). Service modalities include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing and Critical Time Intervention. Center. Job duties include conducting needs-based assessments, community outreach, providing case management services, assisting with resource navigation, supporting housing retention, connection to income resources and/or public benefits, landlord mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, and accompanying participants on appointments as needed. Requires use of personal vehicle for securing and maintaining housing for the participants enrolled in the program.

DUTIES AND RESPONSIBILITIES

• Ensures that the resident’s voice is heard, and their ideas play a prominent role in programming.
• Provides services that are trauma informed and focused on resident self-empowerment and self-sufficiency.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent supportive housing standards.
• Provides intensive case management for residents; ensures residents receive regular engagement in services.
• Responsible for assisting participants in obtaining necessary documents to maintain housing, identification documents, income changes, changes in household, etc.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Develops specialized knowledge related to service delivery database systems within the organization. Attends housing orientations, lease-ups, and ongoing educational opportunities for participants in PSH Programs. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
• Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability. Assists residents filling out rental applications, interpreting leases and understanding tenant rights and responsibilities. Utilizes the OneHome system as required by funding sources.
• The Case Manager facilitates the delivery of appropriate services resident households as indicated by relevant service modalities through an equity lens.
• Demonstrates knowledge of resident-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Develops, directs, and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households. Assists in relocating residents as needed and securing emergency housing.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field. Provides tenant/landlord mediation.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
• Coordinates at minimum, one health, well