Team Leader, Customer Site

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.  

Location/Division Specific Information  

How do we make an impact? 

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer’s laboratory's business needs.  

What will you do?  

The position leads the daily supervision of a small team of customer site-based personnel, enabling the team to consistently deliver high levels of customer service. Includes oversight of service offerings: order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support operations.  

• Effectively lead a diverse cross-functional team of on-site lab specialists. Responsible for complete employee lifecycle management: new hire selection, identification of training needs and solutions, coordinating development training, and employee performance evaluations.  

• Deliver on committed contractual scope of work. Develop, track, and trend business metrics. Collaborate and support the Program/Regional Manager for customer performance reviews.  

• Act as liaison between customer and Thermo Fisher Scientific; Coordinate onsite vendor escorting and customer visits 

• Write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory 

• Define new opportunities by actively seeking expansion of services within assigned areas. Provide capability review presentations, and act as a resource for the sales team and customer to identify savings and opportunities.  

• Drive process improvement culture by supporting Practical Process Improvement (PPI) initiatives 

• Be involved with and support safety programs such as hazard identification, conduct inspections and incident reporting/investigations as required, and communicate and hold local staff accountable to safety expectations. 

• Represent Thermo Fisher Scientific at all times throughout customer locations, professionally and positively  

• May perform other responsibilities as assigned by management  

How will you get here?  

Education  

High school diploma or equivalent required. Bachelors degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service