Scheduled Hours

40

Position Summary

Supervises daily activities of clinical work associated with the centralized inbasket team and all related patient correspondence/messaging.

Job Description

Primary Duties & Responsibilities:

• Supervises support staff involved in clinical activities within the inbasket team, maintaining adequate workflow, coverage and schedules.
• Ensures inbasket messages, including MyChart messages, are properly handled in a timely and professional manner.  Audits work accordingly.
• Trains, monitors, oversees and resolves personnel problems, conducts meetings pertinent to staffing issues and documents appropriately.
• Interviews and hires applicants for positions, supervises training of new employees, conducts job evaluations, job performance counseling and makes salary recommendations.
• Implements and maintains office procedure manuals and current job descriptions of personnel supervised.
• Actively brings process improvement recommendations to management team and attends monthly manager meetings.
• Serves as a liaison between service provider, patient and clerical and support personnel.
• Assists clerical staff as backup during illnesses/vacations.
• Performs other duties as assigned.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.
• Exposure to blood-borne pathogens.
• Requires protective devices.
• Patient care setting.
• Direct patient care setting.

Physical Effort:

• Typically sitting at desk or table.
• Typically standing or walking.
• Typically bending, crouching, stooping.
• Occasional lifting (25 lbs. or less).

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

The list below may include all acceptable certifications and issuers. More than one credential or certification may be required depending on the role.

Assessment Based Recognition (ABR) - American Association of Medical Assistants (AAMA), Basic Life Support - American Heart Association, Basic Life Support - American Red Cross, Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA), Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA), Licensed Practical Nurse - Illinois Department of Financial and Professional Regulation, Licensed Practical Nurse - Missouri Division of Professional Registration, Registered Medical Assistant (RMA) - American Medical Technologists (AMT), Registered Nurse - Illinois Department of Financial and Professional Regulation, Registered Nurse - Missouri Division of Professional Registration

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Medical Assistant certification/registration-eligible graduate or be scheduled to graduate from an accredited medical assistant program; substitutions include graduate of an accredited nursing program (such as RN/LPN). Ability to show proof of a Medical Assistant registration/certification or complete Medical Assistant registration/certification within six months of hire date (or within a shorter time frame if noted by hiring manager).  Medical Assistant credentials must be obtained from in-person proctored exams from the following certifying bodies: NHA, AAMA or AMT. In-person proctored credentials from other certifying bodies may be accepted upon approval from Human Resources. Online proctored exams are not sufficient to meet the credential requirement.

• ​Basic Life Support certification must be obtained within one month of hire date.

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications