Director of Practice Operations

Description

GENERAL SUMMARY

The Director of Practice Operations directs and administers day-to-day operations of the Urology clinic operations in all health center facilities. The incumbent has responsibility with full recognition of professional and technical expertise of subordinate managers and staff regarding clinical operations, productivity, expectations for clinical time, and efficiency to improve workload. The incumbent also works closely with the finance department to ensure timely and accurate collection of demographic and insurance data, and captures monies due at time of service. Additionally, the incumbent has implicit charge to identify the unique health care needs of the patient population served, based on available resources, and to maintain or implement various types of comprehensive health care options tailored to patient needs of our communities.

Requirements

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

• Ensures economical and efficient performance under guidance of the organization's strategic goals and objectives and its clinical operating budget.
• Collaborates with executives, management, and other key stakeholders (both internal and external) to create policies and procedures that promote and support high quality health care services.
• Develops and implements strategic decisions that affect the overall clinical operations of the organization.
• Resolves escalated issues arising from operations and requiring coordination with other departments/areas.
• Focuses on clinical operations to increase efficiency of clinical resources; proactively recommends and maintains capacity in various clinic types based on utilization trends and future projections and improves productivity at all levels of clinical operations.
• Develops and implements local clinical operational policies, administrative requirements, and provides advice to executive leadership on clinical operations as a subject matter expert.
• Develops practice management protocols, manages daily operations, continuous quality improvement, and oversees provider utilization reporting.
• Ensures financial goals and other key performance indicators align with industry benchmarks and organizational targets.
• Acts as a mentor and coach to enable problem solving and develops highly functioning and productive teams.
• Performs other position related duties as assigned.
• Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

• N/A

KNOWLEDGE | SKILLS | ABILITIES

• Advanced skills in MS Office suite and knowledge of EHR platform(s).
• Demonstrates cultural sensitivity and competency related to populations served.
• Demonstrates excellent verbal and written communication skills.
• The ability to lead and supervise staff including managing performance.
• Excellent relationship-building, interpersonal, and leadership skills.
• Knowledge of health care planning and management principles and practices sufficient to manage, direct, and coordinate Care Center operations.
• Knowledge of medical terminology, healthcare coding systems, and clinics functions.
• Knowledge of budget preparation.
• Knowledge of governmental regulations and compliance requirements.
• Excellent organizational skills and attention to detail.
• Customer-oriented with ability to remain calm in difficult situations.
• Strong analytical and problem-solving skills.
• Ability to build relationships with patients and display empathy and compassion to patients.
• Ability to work independently and manage deadlines.
• Complies with HIPAA regulations for patient confidentiality.
• Complies with all health and safety policies of the organization.
• Skill in gathering and interpreting data, analyzing situations accurately, and implementing effective action.
• Ability to assume responsibility and exercise authority over assigned work functions.
• Ability to foster teambuilding with all clinic staff.

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