Senior Engineer, Customer Success & Business Intelligence

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

You will be an innovator in the Cybersecurity division of Comcast Technology Solutions (CTS). (https://www.comcasttechnologysolutions.com/about-us) This division specializes in offering Software-as-a-Service (SaaS) and subscription-based security solutions to large enterprises and the federal government. For the first time ever, customers are now able to purchase some of the best of Comcast’s own in-house security technologies (https://www.comcasttechnologysolutions.com/cybersecurity-suite).

These solutions are proven-at-scale to defend critical infrastructure and effectively reduce cost. The Cybersecurity Suite efficiently improves security and compliance while keeping costs in check.

You are entrepreneurial. You are fascinated by the challenge of wrangling security data for insights. You like driving new relationships with enterprise data scientists, and enjoy helping others find value in data. You are good at evangelizing new technologies and researching the latest in cybersecurity. You achieve satisfaction in seeing customers solve hard security problems. You enjoy the challenge and thrill of succeeding in bringing new technology approaches to market.

As Senior Engineer, Business Intelligence & Customer Success, you will be a leader of a key team within Comcast Technology Solution’s exciting new cyber security business unit, which sells SaaS and subscription security solutions to the large enterprise and federal government. Currently, two solutions, BluVector and DataBee, both used internally by the Comcast CISO organization, are sold by the business unit. These solutions are advanced threat detection, advanced threat hunting and security operations center and compliance offerings that improve security and compliance in a cost-effective manner. DataBee is the BU’s growth engine and is an innovative security & compliance data fabric platform, a new market segment rapidly replacing SIEM and other legacy security & compliance toolsets.

Job Description

Core Responsibilities

• Partner with data engineering teams for data ingestion, storage, search, and delivery methodologies to support a wide array of data sources and types to support security and privacy compliance
• Build and maintain positive relationships with key stakeholders, including customers, partners, and internal teams, to ensure customer success and drive long-term business growth for DataBee.
• Stay up-to-date with industry trends and advancements in security data management, data manipulation techniques, and SQL best practices, and effectively articulate their relevance to customers.
• Partner with other engineering and product teams to provide technical leadership and guidance on enhancing the CCM (Continuous Controls Monitoring) platform.
• Provide ongoing operational support of production dashboards to ensure high availability and data integrity within a customers deployment
• You can be hands on with our engineering and products team, creating, changing or revising dashboards and data fabric views as needed.
• Must also be able to work independently with limited supervision to deliver assigned tasks and work within scrum methodology.
• You collaborate closely with Sales Engineering, Solution Architecture(s), Product Management and Product Marketing to influence the roadmap, architecture and customer engagements.
• Travel to customer sites or Comcast office is for product presentations is required when the customer requests an in-person meeting. Travel to in person internal meetings also is required upon request to build rapport with customers.
• Performs other related duties as assigned

Required Skills and Experience:

• Strong oral and written communication skills with an