Senior Commercial Collections Representative

About this role:

Wells Fargo is seeking a Commercial Collections Representative within Commercial Banking Operations.  Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage, review and negotiate a high-risk portfolio consisting of complex delinquent loans of high-level collateralized accounts which require special handling and analysis

• Understand company policies and procedures and execute without issue

• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

• Provide subject matter expertise and interpretation of procedures to less experienced individuals

• Make decisions and resolve issues to meet business objectives

• Interpret policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2 years of Collections experience

• Experience working in roles within Accounting, Accounts Receivable/Payable

• Customer service/Customer Care experience

• Experience working with the following systems: Artiva, and Infolease

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

• Sound analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Sound organizational, multi-tasking, and prioritizing skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work effectively, as well as independently, in a team environment

• A BS/BA degree in accounting, finance, or economics

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Posting Location:

• Des Moines, IA

Posting End Date: 

24 Aug 2025

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s