Clinic Office Coordinator (New Physical Therapy Montrose location)

The Division of Biokinesiology and Physical Therapy is seeking a Clinical Office Coordinator to enhance the patient experience at the USC Physical Therapy-Montrose clinic.  Under the direction of the Clinic Director , this position provides a broad range of administrative duties related to the practice such as: 

• Assists in development and updating policies and procedures, workflows and improving patient access to sites all sites within USC Physical Therapy. Communicates, implements and provides training for all staff as it relates to policies and procedures and workflows.
• Participates in evaluation of operations to improve front-end operations, patient scheduling, and registration to optimize billing/collections for patient services.
• Research, gather, organize, and summarize data for reports. Analyzes data for trends or conclusions and presents results and recommendations as it relates to front office operations and call center. Reviews reports within EMR to evaluate and analyze conversion rates, referral tracking, authorization, eligibility, and optimize patient access at all sites.
• Supervises staff
• Knowledge of working in a physical therapy clinic with a fast-paced environment.
• Must be proficient in medical billing and extensive training in customer service.

The Trojan Family Rewards:
We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information, please visit http://benefits.usc.edu.

This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans!

As an equal opportunity employer, USC values and promotes diversity, equity, and inclusion in the workplace. The work culture thrives on mutual respect, trust, and constructive collaboration amongst all its members.

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The range for this hourly position is $28.00 - $30.00 per hour. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

Minimum Education: Bachelor's degree

Addtional Education Requirements Combined experience/education as substitute for minimum education
Minimum Experience: 2 years in an office setting.

Minimum Skills: Experience with billing and compliance. Familiarity with clinical operations. Proven ability to practice discretion with confidential information. Research skills. Excellent written and oral communication skills.
Preferred Education: Master's degree

Preferred Certifications: Relevant medical services certifications/licenses (e.g., certified coder, biller, quality improvement).
Preferred Experience: 4 years
Preferred Skills: Experience with billing and compliance in a clinical university environment. Experience with credentials necessary for medical staff and providers. Experience with data analysis and reporting.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, prot