Transportation Operations Manager

Description

DIVISION: Transportation

REPORTS TO: Vice President of Educational Services

SUPERVISES: Fleet Coordinator, Educational Services Coordinator, Drivers, Aides

EXEMPTION STATUS: Exempt

POSITION SUMMARY: At BHA, the Transportation Operations Manager ensures the safety, reliability, and effectiveness of all transportation services. This leader directs drivers, aides, coordinators, and fleet operations while fostering collaboration, compliance, and continuous improvement. The Operations Manager ensures that every mile traveled and every system maintained reflects BHA’s mission and Transportation Core Values.

Grounded in Safety Through Structure, Compassion in Motion, Reliability That Builds Trust, Excellence in Every Detail, Innovation That Drives Us Forward, Teamwork Fuels the Journey, and Advocacy on the Road, this role drives operational excellence while championing safety, professionalism, and care.

This is a safety-sensitive position. Employees must be able to safely perform the essential functions of the job, with or without reasonable accommodation, including maintaining continuous alertness, providing direct supervision, driving individuals served as required, and administering medications as trained

QUALIFICATIONS:

Education & Experience:

• Bachelor’s Degree in Educational or Organizational Leadership, Business Management, or a related field is required OR 4 years of related experience.

· A minimum of 4 years of management experience is preferred, but another combination of experience is required to perform key responsibilities.

Skills & Competencies

• Strong interpersonal and communication skills.
• Ability to manage and resolve conflicts effectively.
• Knowledge in vehicle procurement.
• Knowledge of driving safety measures and fleet management.
• Knowledge of vehicle maintenance standards and regulatory compliance.
• Organizational and time management proficiency.
• Proficiency in Microsoft Office and fleet tracking software.
• Valid driver’s license and clean driving record.
• Ability to pass a background check, drug screen, and physical.
• Strong commitment to safety, professionalism, and confidentiality.
• Ability to remain calm under pressure and respond appropriately to unexpected situations.
• Strong attention to detail in vehicle inspections, documentation, and client support.
• Knowledge of defensive driving practices and vehicle safety checks.
• Training in crisis de-escalation or passenger assistance preferred.

Other Requirements

· Must participate in, prior to hire and annually thereafter, a Human Performance Evaluation conducted by a medical provider of the company’s choosing.

· Must pass all required background checks.

· This position is subject to random and annual drug and alcohol testing.

KEY RESPONSIBILITIES:

Safety Through Structure

• Oversee daily transportation operations to ensure safety protocols are consistently followed.
• Implement and monitor routing, fleet inspections, and staff training to ensure compliance with regulatory and organizational standards.
• Conduct audits and establish structured systems that create predictable, safe environments for students and staff.

Compassion in Motion

• Lead with empathy when addressing employee or student needs related to transportation.
• Promote a culture of patience, care, and respect in interactions with staff, students, and families.
• Ensure vehicles and processes reflect a welcoming and supportive experience.

Reliability That Builds Trust

• Supervise coordinators, drivers, aides, and fleet staff to ensure services are consistently delivered on time.
• Maintain accurate schedules, performance reviews, and compliance records to ensure operational dependability.
• Partner with leadership to address gaps in service delivery and ensure reliability across routes.

Excellence in Every Detail

• Develop policies, procedures, and training programs that promote operational excellence.
• Maintain oversight of all compliance documentation, audits, and quality assurance systems.
• Ensure financial stewardship through accurate tracking of costs, resources, and reporting.
• Collaborate and work with stakeholders to develop bids for new potential students/routes.
• Assist in developing and managing the transportation department budget, including forecasting operational costs and id