Senior Carrier Account Representative (Canada Cross Border)

Who We AreArrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
Who We WantOur explosive growth is your opportunity to join our high-energy Canada Carrier Capacity team. We’re looking to hire a Senior Carrier Account Representative with previous third-party logistics experience in the Canada cross-border space who is ready to put their expertise to work at the fastest-growing brokerage in the country. As a Senior Carrier Account Representative (Canada Cross Border), your key responsibilities are establishing and growing relationships with carrier partners in Canada to service our customers’ needs while providing best-in-class service.

What You’ll Do

• Act as a key stakeholder to grow our Canadian Carrier Network and grow our Canadian mode.
• Develop and possess unique Market Knowledge of Canadian freight markets. 
• Collaborate with Business Development as well as our pricing team to acquire new business opportunities
• Support quoting (Spot & Contract) opportunities as a primary Carrier CAN XB pricing stakeholder.
• Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.
• Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers. 
• Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
• Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery. 
• Maintain outstanding service performance. 
• Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status. 
• Seek opportunities for new and existing customers to utilize committed capacity. 
• Utilize industry knowledge to resolve issues efficiently and independently.

Qualifications

• 3-4+ years of Carrier Sales or Brokering experience 
• 2-3+ years Canadian Cross Border experience 
• Passport & flexibility to travel to Canada 
• We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive. 
• Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented. 
• A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match. 
• Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.
• Our work culture is high energy! We need highly motivated individuals to help us reach our goals. 
• You should feel comfortable taking risks and making quick decisions! Our industry is fast-paced. Highly ambitious people thrive!

The Perks of Working With Us

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401(k) program.
• Build relationships and take part in learning opportunities through our Employee Resource Groups.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Leave the suit and tie at home; our dress code is casual.
• Work in the heart of downtown Chicago, IL!
• Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.

Your Arrive ExperienceWhen we say “award-winning culture,” we mean it.