HAL - Human Resources Manager

Department: Hotel - Corporate

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Captain

Description

Serves as an onboard overall people team resource to support onboard leadership and teammates with building and strengthening culture in line with Holland America Line's Mission, Core Values, Brand Strategy and Culture Essential behaviors through the DEI lens.

The HR Manager leads the onboard HR team and acts as the onboard HR business partner expert, providing pragmatic and sound advice to the Captain and the management team that is in line with both the organizational priorities and based on current employment legislation, and best practice. Effectively promotes and advises shipboard HR policies and programs, liaising with all departments to create an optimal work environment that  aligns  with  and  supports the  Company  strategy, assists  with ensuring Global HESS compliance, and supports shipboard management and team members.

Partners with senior leaders, ship and shore, to diagnose people requirements and develop effective solutions that support the ship as the business needs evolve. Adheres to confidential requirements of the role and assures that all information by the team is handled confidentiality.

Key Responsibilities

General Responsibilities

• Always maintains visibility with team members and has an approachable demeanor.
• Assures that all HR services are delivered to the team members in accordance with the Company expectations.
• Supports and partners with the onboard HR team and works together to resolve and escalate any issues or concerns.
• Effectively implements any new HR Policies, company initiatives or other applicable internal or external HR related requirements.
• Oversees and follows up with  department heads on any T&A concerns and discrepancies as elevated by HR team.
• Oversees and assists the HR team with embarkation and disembarkation tasks.
• Assists  in  any  port  or  various  authority  inspections  and  conducts  all  onboard  HR  audits  as required/applicable.
• Produces timely reports as needed.
• Attends shipboard meetings as required.

Employee Relations

• Effectively consults with employees at all levels through listening objectively and providing solutions that support positive business results.
• Efficiently and confidentially manages employee relations, harassment and discrimination allegations, and conducts prompt and thorough investigations, in conjunction with the onboard Security Officer, as appropriate.
• Liaises with HOD’s and Medical team for escalated and high-risk situations.
• Acts as a shipboard liaison between team members, officers, management, Fleet HR and the wider shoreside HR team on employee relations issues.
• Promptly escalates HR related concerns as required to the Captain and shoreside HR team.
• Utilizes conflict resolution tools and mediates for win-win solutions.
• Facilitates new-hire surveys and exit interviews; takes appropriate action to resolve any shipboard or other related issues raised as necessary.
• Performance management, promotions/succession plan and disciplinary rules and procedures
• Oversees appraisal and rating card process and addresses any concerns as needed.
• Works with onboard team to coach management and team as needed and collaborates with LDM to implement any training/coaching as appropriate.
• HRM oversees the succession plan process and closely collaborates with onboard leadership and shoreside teams to ensure that appropriate training for candidates on succession plan is implemented by LDM
• Facilitates onboard investigations with Captain and Security, prepares the Investigation summary report and provides next steps suggestions.
• Works collaboratively with all levels of management to consistently improve business results and meet business objectives through following the Company's disciplinary rules and procedures.
• Provides clear and concise guidance with development, delivery, and follow-up of performance improvement plans and appraisal evaluations.

Training

• Oversees HR department training onboard and assures compliance is adhered to, as well as onboard management and team member requirements are met though collaborating with LDM on any expressed shipboard needs.
• Facilitates the Welcome Aboard Presentation.
• Facilitates professional code of conduct training.

Culture and Core Values

• Always demonstrates commitment to the Company’s values, beliefs, goals and initiatives.
• Consistently upholds our Core Values and the C