Business Operations Specialist #W5254/#W2465

Title: Business Operations Specialist #W5254/#W2465

State Role Title: Program Admin. Specialist II

Hiring Range: $83,054 - $95,443/yr.

Pay Band: 5

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services (VDSS), Division of Benefit Programs is currently seeking a Business Operations Specialist. This is a professional position responsible for supporting agency-wide change initiatives by creating multi-faceted Change Management (CM) strategies, detailed plans, implementing and managing elements of CM (readiness, process design, user support, training, organizational redesign and culture change), delivering and implementing CM strategies related to the people side of change to improve operations and performance, provide customer-focused consultation to identify needs and define, implement and monitor methods to execute viable business strategies that will improve operations and performance.

Minimum Qualifications

• Experience delivering change management strategies for large-scale change initiatives.
• Knowledge of current change management methods and tools.
• Project management experience.
• Experience in the analysis, design, development, testing and implementation of large, automated systems.
• Experience working with high level and detailed designs; system architecture, production systems, online and batch processing environments.
• Planning experience related to the development of software applications design, development, testing, implementation, and production support of automated systems.
• Demonstrated experience with the following:
  • Full life cycle development of information systems.
  • Legacy, client server and web development of major applications.
  • Standards-oriented business analysis used in IEEE, CMM and PMI environments.
  • Structured methodologies.
  • Extensive knowledge of business analysis and design practices.
  • Identifying and confirming user requirements.
  • Systems analysis and design.
  • Business process re-engineering.
  • Agile and Waterfall methodology.
• Demonstrate proficiency in communication skills both written and verbal – Ability to clearly articulate messages to a variety of audiences.
• Demonstrated knowledge of performance improvement models, Business Process Reengineering/process improvement principles, best practices, and tools.
• Ability to assess training needs and manage implementation.
• Demonstrated systems thinking, analytical and problem-solving skills.