Patient Access Liaison-Actimmune (Rare Disease) Mid West

Career Category

Corporate Services

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

HOW MIGHT YOU DEFY IMAGINATION?

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Live

What you will do

The Patient Access Liaison (PAL) activities and responsibilities include supporting patients prescribed ACTIMMUNE. The PAL is a field-based position that will provide logistical and educational assistance to patients and caregivers as well as office staff, including physicians, nurses, and social workers. The PAL will work closely with patients and families, as well as physicians and their staff, to prevent and address barriers to patient medication access and improve patient adherence. The PAL will work with numerous internal teams, including Case Management, Reimbursement, Market Access, Medical Affairs, Advocacy, Sales & Marketing to provide education and resources on navigating insurance processes and accessing treatment.

• Provide home based demonstration on proper use of medication including self-injection techniques.
• Support and educate patients and caregivers about patient services for ACTIMMUNE,

including product support and information, dosing and administration, reimbursement services, and other education as needed.

• Provide reimbursement education and support to physician’s offices with specific emphasis on Amgen By Your Side reimbursement support services.
• Secure written opt-in and consent waivers to the patient support program for patients in the region.
• Maintain routine and proactive contact with patients while reactively responding to specific requests.
• Educate patients about insurance options when necessary to ensure continuity of care for the patient.
• Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.
• Respond immediately to patient and patient family questions and concerns; providing resources to resolve patient/caregiver issues.
• Connect patients with and warm transfer to appropriate financial assistance programs, if eligible and appropriate.
• Connect patients with external support programs that may be available in the region, as needed.
• Partner with Safety and PV. Report AE’s and product complaints through medical information.
• Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
• Represent Amgen at external meetings.
• Coordinate with case managers and home office commercial team.

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Doctorate degree AND 2 years of field-based experience in patient services/reimbursement

Or

• Master's degree AND 4 years of field-based experience in patient services/reimbursement

Or

•   Bachelor's degree or AND 6 years of field-based experience in patient services/reimbursement

Preferred Qualifications:

• Bilingual in Spanish & English preferred.
• Orphan or Rare disease experience preferred.
• Experience directly supporting patients preferred.
• Account management/institutional experience preferred.
• Familiarity with HIPAA guidelines and FDA requirements.
• Familiarity with and Adherence to internal and OIG Compliance guidelines a must.
• Abil