Associate Director, Patient Services, Rare Diseases

About us

Based in Parma, Italy, Chiesi is an international research-focused pharmaceuticals and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group research, develops and markets innovative drugs in its three therapeutic areas: AIR (products and services that promote respiration, from new-born to adult populations), RARE (treatment for patients with rare and ultra-rare diseases) and CARE (products and services that support special care and consumer-facing self-care).
We are proud to be the largest global pharmaceutical group to be awarded B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes transparent ethical behavior at all levels. 
We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. 

Chiesi USA

Chiesi USA is a specialty pharmaceutical company focused on developing and promoting products for the hospital, adjacent specialty and rare disease markets. We are a B Corp™ and Benefit company awarded Top Employer status for six consecutive years and certified as a Great Place to Work. 
At Chiesi, we share an entrepreneurial spirit and act as a force for good, pursuing high social and environmental standards, to ensure the wellbeing of our people, patients, and communities. We offer a work environment where professionals have the opportunity to build a purposeful career focused on helping others while achieving a fulfilling work-life balance, meeting exciting challenges, and engaging in important and rewarding work.

What we offer

Chiesi offers competitive benefits, services, and programs that enrich the personal and professional lives of our employees.   Our shared values of passion, innovation, trust and integrity bring out the individual talents and diverse perspectives of each of our colleagues.  Our environment encourages each individual to reach his or her full potential and drive outstanding results. We celebrate that “Every one of us is different. Every one of us is Chiesi."

 

Purpose

The Associate Director, Patient Services will be responsible for developing and executing Amryt’s Patient Services for MYCAPSSA®. This position will work across the organization to ensure all strategies and tactics are aligned with the MYCAPSSA® patient needs and the MYCAPSSA® brand strategy. This individual will be responsible for managing the MYCAPSSA® specialty pharmacy and HUB operations. Patient Services experience and expertise are required.
This position is remotely based with some travel required. This position reports to the Executive Director, Patient Services and Distribution.

Main Responsibilities

The role functions as Patient Services subject matter expert for MYCAPSSA® and collaborates cross-functionally to design and implement programs that support both the MYCAPSSA® patient and brand objectives.
• Align with MYCAPSSA® Marketing, Sales, Market Access, Advocacy, Commercial Operations, and Supply Chain to implement best-in-class patient services and distribution model
• Oversee the development of the MYCAPSSA® patient services program, and its day-to-day operations with a laser focus on operational excellence aligned to the patient’s needs
• Ensure effective vendor integrations with a focus on continuous improvement of specialty pharmacies and HUB operational processes to deliver an exceptional experience for MYCAPSSA® patients
• Liaise with Commercial Operations regarding reporting, dashboard development, data measurement, analysis, and data quality related to specialty pharmacy and HUB activities
• Provide input and guidance for MYCAPSSA® program-related marketing materials and patient and provider communications.
• Contribute subject matter expertise to field training for content development and training initiatives related to the MYCAPSSA® patient services program
• Plan, lead, and execute MYCAPSSA® programs business reviews for all vendors
• Interpret program data for purposes of assessing reimbursement and access trends, program performance and utilization, pharmacy performance, patient adherence, and MYCAPSSA® program alignment to agreed-upon KPIs
• Manage creation and maintenance of all MYCAPSSA® Program SOPs, business rules, work instructions, and training materials related to the MYCAPSSA® patient support program
• Develop distribution strategic and tactical plans by proactively identifying potential marketplace trends/barriers and creating strategies t