Senior Systems Analyst

Staff - Non Union

Job Category

M&P - AAPS

Job Title

Senior Systems Analyst

Department

OCIO | Enterprise Identity & Access Management | Service Delivery (Cristian Toma)

Posting End Date

November 30, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.

Job End Date

Dec 1, 2025

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary
The Senior Systems Analyst provides technical leadership in the analysis of existing or proposed systems-related business procedures, problems and user requirements and development of related strategies.  Responsibilities will include, but are not limited to, interacting with Users to analyzes systems hardware and software problems, and contribute to the design, provisioning and configuration of systems based on user needs. The Incumbents’ primary objective will be to support, maintain and improve the University’s Active Directory services, the Azure Active Directory Services and enterprise password vault technology, as part of the overall Identity and Access Management function. The Incumbent will  be required to provide after hours on-call support on a rotational basis.

Organizational Status

The Identity and Access Management function is a combination of business process management and technologies used to manage data on IT systems and applications about Users. The managed data includes user objects, identity attributes, security entitlements and authentication attributes.

As UBC’s User community continues to grow outside its traditional organizational boarders so does the complexity of the User ecosystem and the need to bolster information security controls. This leads to the need to validate Users with high degree of certainty, their entitlements to our provisioned IT services and access governance. With the increase in the User base the need to auto provision and de-provision with extreme accuracy is also required to ensure a sustainable operating model.

The Senior System Analyst position reports to the Manager, Identity and Access Management (IAM). Works independently and jointly within the IAM team. Collaborates with management and staff from UBC IT and OCIO as well as technology professionals across the UBC community, other administrative and academic units, and faculty to coordinate application support.  

Work Performed

Specific Duties:

• Provides subject matter expertise on the analysis and review of functional requirements, system features, integration requirements, security requirements, and scalability and performance requirements; prepares reports for leadership highlighting areas for improvement, potential issues and resolution recommendations.

• Reviews implementation options, discusses approach with systems staff and Users, and utilizing senior level technical experience, uses a collaborative approach to provide positive critique for options presented for technology recommendations as they apply to both new and changing systems requirements.

• Actively provides technical expertise to inform the ongoing planning and analysis of systems enhancements in support of current or new enterprise services. Collaborates with the IAM team to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems, business processes and productivity.

• Participates in Users committees as required on behalf of UBC IT and the OCIO. Maintains communication with the User community in order to develop a sound knowledge of their business and priorities. Based on client feedback develops recommendations and presents options for improvements and efficiency.

• Take a self-directed approach to research, ensuring to remain current with industry technology trends in the Information Security and IAM technologies field such as: Privileged Access Management, Multi-Factor Authentication, Business to Consumer, Business to Workforce, IAM program management, SIEM, systems development methodologies, web-services, and applications middleware.  May prepare documentation, communication, or deliver presentations to appropriate technology professionals to share learnings, as appropriate.

• Provides Tier 2 and 3 operational support for production systems including troubleshooting system problem reports, resolving issues with production sy