Senior Solutions Engineer - Italy

<div class="content-intro"><p>At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!</p></div><p>As a Senior Solutions Engineer, you are the technical and consultative partner to the New Business and Account Management teams — enabling customers to understand and realize the value of Trustpilot’s platform during the sales process.<br>You are responsible for translating customer needs into tailored solutions, designing integration approaches, and delivering technical credibility that drives confidence and conversion. Your work bridges technology and business outcomes, ensuring every deal is both commercially and technically sound.</p> <p>This is a high-impact, customer-facing role that combines technical expertise with commercial influence. Success is measured by deal conversion rates, technical win rates, and the quality of handover to implementation.</p> <p><strong>What you'll be doing:</strong></p> <ul> <li>Partner with Account Executives to uncover customer needs, system environments, and integration requirements.</li> <li>Develop clear, scalable solutions that meet business objectives and align with technical feasibility.</li> <li>Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.</li> <li>Support pilot programs to validate functionality, integration, and impact prior to contract signature.</li> <li>Act as a trusted advisor throughout the sales cycle - answering technical questions and resolving blockers.</li> <li>Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.</li> <li>Maintain accurate documentation for proposed solutions and integration requirements.</li> <li>Capture recurring customer feedback and insights to inform product development and roadmap prioritization.</li> </ul> <p><strong>Who you are:</strong></p> <ul> <li>Fluency in both Italian and English</li> <li>You have experience in pre-sales, solutions consulting, or technical advisory roles within a SaaS or technology environment.</li> <li>Strong understanding of APIs, web integrations, data flows, and common SaaS architecture.</li> <li>Excellent communication and presentation skills — able to translate technical concepts into business value.</li> <li>Customer-centric and commercially aware, with strong problem-solving ability.</li> <li>Comfortable managing multiple sales opportunities