Admissions Advisor – Military Division

Description

Work from Home (WFH) - Remote work must be performed while residing in California or New Mexico

CIAT Location: San Diego, CA

Reports to: Admissions Manager

Status: Non-Exempt

Employment Type: Full-time

Summary

If you are passionate about promoting the important role education plays in changing lives, have the determination to roll up your sleeves and get things done, and have the perseverance to help put CIAT on the map as the school of choice for qualified candidates, let’s connect. The Admissions Advisor for CIAT’s Military Division will contribute to our military student recruitment efforts.

Responsibilities

• Comply with all Federal, State, accreditation, and institutional policies and procedures
• Meet and exceed term, quarterly, and annual military student enrollment goals for online degree and certificate programs
• Interact with a high volume of prospective students via phone, email, chat, trade shows, user groups, and/or other communication channels to support student enrollment initiatives
• Attend military in-person and virtual military recruitment events
• Help transitioning military service members explore education and career development opportunities as they transition to civilian life
• Guide prospective students to evaluate all education investment options including military benefits, federal financial aid, employer-sponsored funding, private loans, and personal investments
• Discover the education and career objectives of prospective students and advise on all aspects of the enrollment process, including admissions requirements, program requirements, finance options, and applicability of previous college credits earned
• Use professional knowledge and perspective to build rapport, overcome obstacles, and guide prospective students through the decision-making process
• Set clear expectations with prospective students regarding program requirements, while helping them identify options to develop a personalized plan for success
• Proactively follow up with prospective students from first contact through the completion of the first term and assist in overcoming obstacles in the process
• Develop and implement a plan for generating referrals and personally developed inquiries from all current and prospective students and personal and professional networks
• Document all interactions with prospective, active, and inactive students within institutional information systems and utilize internal systems with proficiency and accuracy in creating, maintaining, and updating student records
• Effectively communicate with other CIAT departments and share student information and documentation to offer a high level of service and meet state and federal, accrediting, and other requirements
• Meet or exceed resource management and enrollment goals established and provide accurate forecasting of performance outcomes
• Manage a student portfolio by nurturing active students, promoting new programs, and meeting or exceeding retention goals
• Work with a sense of urgency, while engaging and listening to others and exhibits a high degree of flexibility in adapting to a rapidly changing environment

Requirements

• High School Diploma or GED and general knowledge of the higher education industry
• Minimum of 2 years of professional work experience in customer service and/or sales
• Excellent organizational and communication skills and ability to inspire and motivate
• Possess a sincere interest in helping others achieve life goals
• Goal-oriented, assertive, results-driven, high energy, and highly ethical
• Ability to demonstrate partnership and consultative skills
• Problem-solve rapidly and effectively and work independently with minimal supervision
• Handle confidential and sensitive information following confidentiality guidelines
• Ability to work in a fast-paced environment and be a team player with a positive attitude
• Proficient user of Microsoft Office products (e.g. Outlook, Word, PowerPoint, and Excel)
• Computer literate with a proven ability to learn and effectively use CRM, SIS, and LMS software

Preferred Qualifications:

• Minimum 2 years of previous experience supporting military students in a higher education setting
• 2 years prior experience in higher education setting in admissions or student services or other employment in an advising, career planning/coaching, finance, or related role
• Knowledge of military education benefits available to active duty, veteran, and military family members, including GI Bill, VR&E, Active Duty Tuit