Customer Experience Representative Associate

Number of Job Openings Available:

1

Date Posted:

December 12, 2024

Department:

16008773 Customer Experience Center Services Ambulatory

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union

Weekend Rotation:

Occasional

Job Summary:

Consider joining our Customer Experience Call Center!

More than just a call center, our team supports the entire system and works directly with patients and family members to help them navigate care.

Key Position Details:

 

Two Locations Available:
1) Allina Commons 2925 Chicago Ave, Minneapolis, MN

2) Customer Experience Center 8880 Evergreen Blvd, Coon Rapids, MN

Multiple Needs available that focus on:
• Full Time (40 hours/week) and full benefits
• Onboarding: First 8 weeks – 8:00 AM- 4:30 PM Mon-Fri. This includes instructor led classes, colleague shadowing and taking calls.
• Customer Experience Center is open 24/7/365
• Shift/schedule will be assigned after 8 weeks of training
• Current shift start times are from 7:00 AM to 11:30 AM
• Shift end times are 3:30 PM to 8:00 PM
• Weekends may be a part of schedule
• Candidates must be flexible to meet business needs
• Public transportation options are available for both locations

Learn a little more about what makes our customer experience centers unique:
Careers with Purpose: Minda Garcia (brightcove.net)
https://players.brightcove.net/pages/v1/index.html?accountId=48346509001&playerId=default&videoId=6341178249112&autoplay=true

Job Description:

Perform basic scheduling and phone support with an emphasis on customer service to enhance the consumer experience. Assist patients, clinical professionals and the general public with access to healthcare services.

Principle Responsibilities

• Provides patient access to systemwide services.
  • Identifies need of customer by using active listen skills.
  • Assists patient, clinical professionals and the general public with access to health care services.
  • Performs scheduling and phone support with an emphasis on customer service to enhance the customer experience.
  • May assist customers with systemwide navigation.
  • May provide systemwide paging services.
• Ensures data collection entries are accurate and complete.
  • Systemwide registration processes are consistently followed to ensure accuracy.
  • May include data needed to page critical events.
  • May include creating telephone and triage encounters.
• Utilizes various computer systems to perform scheduling and registration process including an electronic medical record.
  • May utilizing digital platform tools.
  • May operate a multi-phone system.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Preferred Qualifications

• Associate's or Vocational degree
• Experience in a health care setting

Physical Demands

• Sedentary:
• Lifting weightUp to 10 lbs. occasionally, negligible weight frequently