Project Manager / Lead

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Project Manager / Lead

Responsibilities:

• Ensure predictable, consistent, and successful project delivery
• Provide a holistic view of the overall project to the organization and all stakeholders
• Exhibit proactive behavior by engaging in project planning activities, including but not limited to: Defining the overall scope of the project; Creating and maintaining a consolidated timeline/schedule highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Communication Plan, Risk Management, Issues Management, Change Control, etc.)
• Define project governance, outlining roles, responsibilities, decision rights and clearly defined escalation path
• Manage Client communication from scheduling, planning, navigating client needs and project delivery
• Ensure success criteria defined upfront to promote alignment and actively manage to expected project outcomes
• Engage actively with automation teams to automate workflows
• Keep all stakeholders (internal & external) engaged in the project, aligned on expected outcomes and informed about what is occurring throughout project  
• Proactively communicate the project’s progress on an on-going basis, ensuring transparency throughout project lifecycle ; provide weekly status
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions
• Facilitate alignment and approach for all related Fiserv business areas to meet One Fiserv Objectives.
• Knowledgeable about how the organizations work; knows how to get things done through formal channels and the informal network.   Understands the culture of organizations.
• Excellent Communication skills – must be proficient in the English language

Qualifications:

• Bachelor degree in business or equivalent work experience
• 7+ years of previous project management and/or relevant consulting experience
• Knowledge of, and demonstrated experience in, project management processes and methodologies, as well as, project lifecycles
• Experience working with automation teams to automate workflows
• Experience in driving large scope projects with many moving parts, integrations and interdependencies
• Experience in large scale change efforts and change management
• Experience with matrix management of cross-functional processes and teams
• Experience with Microsoft Project ; Clarity experience preferred
• Possesses the following key skills/behaviors:
• Stakeholder Partnership: 
• Strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across Fiserv to maximize program effectiveness and influence
• Poised and composed interaction with all levels of the organization (within Division), including senior-level audience
• Judgment:
• Ability to practically apply project management concepts to facilitate the achievement of business objectives ensuring predictable, consistent, and successful program delivery
• Ability to adapt to and work effectively within a variety of situations and with various individuals
• Team Leadership:
• Proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate project team, set direction and approach, resolve conflict, deliver tough messages with grace
• Ability to lead and influence with minimal direction from sponsor or manager
• Accountability & Commitment:
• Ability to achieve project outcomes and stakeholder satisfaction
• Ability to identify project obstacles and proactively miti