Medical Assistant

About SOL Mental Health 

At SOL Mental Health, we’re redefining what’s possible in mental health care—starting with you. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation. 

Your Contributions Matter Here. We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable. 

At SOL, you'll find:

• True ownership opportunities in a growing organization where your ideas can become organizational standards 
• Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace
• Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations
• Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management 

Why Building Something New Matters 

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success. 

Our Culture: How We Show Up Every Day

Our values guide every interaction—with each other, with our patients, and with our communities.
❤️ We Lead with Heart 
💡 We Look for the Good 
💪 We Strengthen Each Other 
🏆 We Strive for Excellence 
🚀 We Break New Ground

Medical Assistants at SOL...

• Clinical exposure or Medical Assistant experience including reading medical records, supporting medication workflows, coordinating with pharmacies, and assisting with prior authorizations.
• Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
• Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
• Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
• Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
• Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
• Meet productivity goals and perform additional duties as assigned.

Job Requirements & Skills

• Serving others must excite and light a fire within you - you couldn’t imagine operating any other way. 
• Experience working within a physician practice or healthcare services is preferred. Working knowledge of insurance plans; group health, HMO, PPO, etc is helpful.
• High level of professionalism in all aspects of work; especially in all communications internally and externally.
• Able to effectively manage difficult situations and de-escalate issues that arise.
• Ability t